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Lots of people have posted about paying the $30 upgrade fee to return their Crafty units for Mightys.

That's ridiculous. They replaced your unit with a non-functioning unit? What did they say when you asked them about it?

The same things happened to me too. I don't regret buying my Mighty I just dislike the way S&B are treating customers differently. I wish I could have saved the weeks pay it cost me to buy an additional second unit.

I have the same history and was never offered a resolution like this. S&B agreed that buying a second unit was the best way to resolve this. That seems so shady now after reading your post.

I get really strong reclaim from my CU's and have my method down perfectly. The problem is that the reclaim tastes really nasty.

I have never head of that before. I asked if they could do something like this and was told no. I even had to go and buy a second unit and they never offered me anything like that. I wish they would treat every customer the same and not have different rules for different people i.e. Some...

I get a new one with every warranty replacement. They are great little things.

Do you use a plastic scraping tool? I'd be too worried about plastic contamination to use metal. After 2 years of use I'd happily buy a new unit. Hopefully they will have a complete redesign by then that won't have to be sent back in for replacement every two months.

The cable on the original power adapters would break after time. Hopefully this new charger will fix that problem.

Sounds like you got a bad unit. I'd leave it on the one temperature and not change it until I got it replaced if mine was doing that.

All of my Mighty units have got so hot that if I leave them sitting on my leg accidentally I get burnt. I have also burned my fingers from accidentally touching them near the heater when I was first getting used to the units. That is after/during one oven.

Can you please let us know which retailer offers a six year warranty? I am on my fourth unit in six months so a six year warranty would be great to have.

Input: 100-240Vac, 1.0-0.5A, 50-60hz Output: 12V-3.0A Is what my 230 Volt Aussie unit says.

I am in Australia and have been experiencing the same issues since December. S&B take four days to reply to me. They emailed me last week and asked for my serial number and how many returns I had done. I replied immediately and they haven't replied for 7 days. Years ago they were completely...

I bought a car charger on my latest return and had to pay full price.

I bought a new unit outright two weeks ago when I had to return a unit with a cracked casing. I got a refund on the original unit so my warranty still has two years to go. After 2 years I would be happy to buy another unit. These things are that good. I found that by emptying my oven straight...

The plastic around the oven starts to soften after time resulting in the plastic casing chipping off to the point where it is impossible to know whether you have got chips of plastic in your oven.

Has anyone seen any Crafty units with the new casing improvements like the Mighty yet? http://fuckcombustion.com/threads/the-mighty-by-storz-bickel.16000/page-132#post-801366 http://www.dhgate.com/product/2015-new-height-15-5cm-glass-cake-bongs-thick/236437216.html#s1-0-1a|454400156

No dramas mate. You send the entire bottom of the unit in to be replaced. No need to remove the O-ring. If the unit was sold in Australia then the battery is covered by the warranty unlike the U.S. Is it just me or does that oven look smaller with a much fatter O-ring?

Yep. Give it a good clean. Don't send the charger or accessories back. Just the heating unit. They will give you a new cooling unit as well. Worrying about the unit getting confiscated is just something you will have to get used to. I personally hate that part of the process.