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Dr. Dabber blessing the pre-orders with the quartz :bowdown: I don't foresee this thing coming out by the end of the week, but they must be close to knowing when it'll be ready. I would definitely be interested in adding an accessory or two before my pre-order ships (I'm looking at that bubble...

Lol indeed. I was also just thinking more along the lines of what Niizy said above - I want to run the gamut on this thing when it gets here. Throw everything I have at it and see what sticks, so to speak ;)

Anyone else have some really good stuff that they're trying hard to make last until their Switch arrives? :lol:

I mean, I see what you're saying, but that just doesn't make sense on its face. That means that when they ask me for more information, my reply sends me to the end of the line? If that's actually how their system works, then they're in even worse shape than I thought.

I do not believe that to be accurate. Sending multiple emails might send you to the back of the queue (though I feel like that's just something they say to prevent you from doing it), but replying to an existing email should not affect that in any way. That would be counterintuitive to how these...

I have been extremely polite every time I have contacted them, and have sent an extremely reasonable number of messages given the circumstances. That said, it is starting to feel like I am being intentionally ignored. So Puffco sold me a defective $380 piece of junk, and now they're refusing to...

I responded to my ticket (again) the day before yesterday asking for a follow up. No reply. I DM'd them on Instagram yesterday morning. No reply. It's now been a full 7 days since anyone from Puffco has replied to my support ticket for my broken Peak. This is unbelievable.

Wow, it looks like soot. I get the feeling this won't be replacing my cloud evo for herb anytime soon :lol:

Yup, really hoping I'll be able to purchase one of these for delivery with my pre-order.

I first contacted Puffco about my broken Peak on 4/28. I got a reply on 5/2 explaining my warranty options and requesting some follow up information. I replied by the end of day with the information requested. On 5/4 I asked for a status update. As of right now I am still awaiting a reply...

Yessss!!! Hope we're still on track for this week!

I have been vaguely aware of this product for a little while, but never paid it much mind. I own a few portable electronic vapes and just assumed that to be inherently better. Then I was able to try a friend's M recently and got walloped. After using it a few more times and lurking through this...

Any idea if/when dynastash xl is back in stock?

Dang, launch should be right around the corner! I'm super excited. Watched some of @ohmygodimsohigh on ig live yesterday and I'm very interested to hear some more thorough info on his experience, especially with flower and with the learning curve on the different temp settings for oil. And for...

I unfortunately do not find that to be a sufficient answer in this day and age. Any company can choose to stand behind their product and give exceptional customer service. In my experience, most do. For what it's worth, it's now been 7 days and I'm no closer to getting my twice-broken Peak...

Standard policy for any company in any industry should be to accept a return if you buy a product that stops working within a week. The warranty is good and fine, but I should also have the option to not be saddled with it.

Welp, only took 5 days for me to get a reply from Puffco support this time. They will not allow me to return (for refund) my Peak that has stopped working twice in the month that I've had it. They are honoring the warranty and offering to let me send it back for testing/replacement, but who...

One of the things I appreciate most about the Peak (when it works) is the lack of downtime between hits. The ability to immediately pass to a friend to take their dab, and the only work you had to do was swab and then drop your material in. How does the Switch fare in this regard?

Good Lord, that box is no joke. Love that it seems to handle whatever you throw at it so far. Can't wait to hear a more in depth trip report. Either that or get a shipment notification :)

This happened today and they already got back to you? I emailed them over 48 hrs ago about my broken unit and still no reply :(