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Hi, That groove is part of the air inlet -- you need it for the Box to work correctly. As with any multi-function design aspect, there are some compromises to be expected. I would recommend leaving it alone as it tends to clear automatically on the next draw. If things get stuck there...

Apology accepted -- and welcomed! And I do definitely understand where you are coming from. There are a LOT of companies out there who are considerably less "nice" that I would wish. With people having so many frustrating experiences with so many companies, it is not surprising that we...

Perhaps a little bit of background would help:. 1) Some IT research was done and it was determined that your first two emails, both to two (2) completely different email processing systems using different filtering methods *both* flagged your emails as "spam". You are correct that the...

Hi, Thanks -- we did get the most recent two tries. Looking for prior messages did not find anything. It is beginning to look like some sort of email glitch? In either case, we can get started now. Also, please be sure to let us know the serial number on your existing Box. For folks trying...

Hi, I am surprised to hear that you have not had a response via email. Emails are checked every day during the week, usually multiple times, and sometimes on weekends (though no guarantees on weekends). I checked with the email account holder and definitely did not find any of the emails you...

Hi, Please don't! What little I have read about that material indicates that dosage with the powder form is *very* critical and delicate and that using too much can lead to severe consequences -- likely to be life threatening. No testing has been done with non-herbal substances in the Box...

Magic-Flight officially seconds that! I went in and made some edits to clean up some factual things that changed over time (particularly in the battery/charger recommendations). Near as I can tell, it is now the most complete resource currently published on the Box. Pakalolo: Thank you very...

Ah -- great place for it! Thanks! Look at something too long and you no longer see it for what it is. Does anyone have some time to put together some sort of summary of this thread by page? I was thinking of some sort bullet list where each entry of the form is "Talked about topic T on page...

Perhaps it would be helpful to step back a bit. It is hard to know, really, what ever is actually going on, in any situation. It seems to be some sort of generic truth that at best we can only make careful guesses as to what experiences that any one of us has had or is having, or what sort of...

Exactly what I thought. A little bit of controversy creates a lot of conversation real fast. At this rate, this little Box thread will need some indexing soon. Some sort of short page by page topical summary so that you could click through to find answers to questions. A vaporizer wikipedia...

Your welcome! We are very glad to know that at least most of our customers breather easier in life because of our efforts. At least in some small way, we have enabled even more people to appreciate and respect the Green Nation even a little bit better. Whatever else, this in itself is...

Ok -- understood. If you do not hear back from anyone by this afternoon, please be sure to resend to the magicvape address. Please be sure that your email includes the serial number of the Box (printed on the back) and the name of the Ebay vendor you purchased it from, as well as your return...

Incidentally, if you have already contacted someone and have asked for warranty support and someone has indicated that they are in the process of issuing you a new replacement unit, be aware that the unit instance being replaced is *not* eligible for resale, gifting, etc. Units declared...

First off, thank you for posting pictures. That helps a lot to disambiguate what is going on. The above assessment based on the posted pictures is correct. The following points are observed: 1) the load is not ground nearly fine enough, 2) there is clearly no evidence of combustion (carbon...

In regards to the warranty, it is especially helpful if people let us know where they bought the Box and what serial number they have, even if they have had no problems with their unit. If you elect to buy from Ebay, please let us know the details via email -- the feedback is both important and...

Hi, In regards to batteries, we have had to change basic vendors a few times since this product first started shipping. In part this was due to our increasing knowledge of what constitutes a "good battery", and in part this was occasionally due to variances in availability and supply. We...

Hi, Yes, we are "out there"! To contact us, you can either use the email address in the link to the left of this post, or you can write directly to CustomerService@blisssville.com for warranty support. Generally, the warranty covers things that would make the unit inoperable -- which...

Agreed. Wood is wood -- it is not super hard and will wear down in time if not treated with an awareness of its limits, fiber nature, etc. The main thing to watch for is to prevent it from being inserted too hard and then bent or twisted while it is inserted. That little lip inside the hole...

Hi, The power adapter will replicate the battery, and thus will be usable on all Boxes. It *might* have a power control setting. However, even if it does, be aware that the temperature is as affected by the draw rate as by anything else. There were some graphs demonstrating this effect...

Hi, The unit itself should work to -25C. The batteries will need to be kept warmer than 0C to work well. As long as you do not let the batteries get too cold, they will provide power. If they get cold, it will not damage them -- they just need to be warmed again to work. Note -- this is...