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Hi, If you still have not seen any activity by Monday PM, please resubmit your order with a note in the comments field that this is your second attempt. This is a new order management process for us (new staff getting trained, etc) and we want to be sure that everything is right. Thanks...

Hi, Apologies -- link restored. We reset the server over the weekend and you noticed it. Should work fine now. https://magic-flight.com:4200/buydpab/ar_home At this point, it is open for general purchase, regardless of membership. People who want to be part of the Beta program but which do...

Hi, We expect the production version to be very similar to the Beta in both form and function. However, it is not really possible for us to know in advance what changes/improvements might be made. Part of the reason for releasing a Beta version in the first place is to identify if any further...

Thanks for the offer :) but at the moment we have no plans in place for that -- perhaps sometime next year. We do our best to learn from the great examples our community currently has to offer and we respond to that greatness by continually striving to be a good example ourselves within that...

Awesome! Thank you! We are especially glad to finally get these in the hands of the community. It has been a long time coming -- real product development is sometimes a real challenge. A LOT of people have worked really hard on this. Also, you may have noticed that the adapter nipple is...

Hi, It is my impression that they have been really very busy. I know that we are also getting a significant number of holiday orders, and that some of our other vendors have been reporting similar. If anyone is hoping to order Boxes as gifts for the holidays, I would recommend ordering sooner...

Hi, In regards to questions about orders for the Power Adapter: We have had a lot of orders for these, and are shipping them as fast as we can. Please be patient with us and give us a few more days to process. We are also planning to open the ordering to all FC members this weekend (ie, you...

Hi, Couple of questions to answer: Orders have been received for the Beta power adapter, and we have started shipping these. Many of them are expected to go out today (Monday). Also, we have made it a practice to not send confirmation emails when an order is received (although we could...

Hi, It is normal, though it usually depends on what is regularly loaded -- some varieties produce these effects more than others. The recommendation is simply to leave it be and treat it in a manner similar to that generally used for a grinder (ie, don't attempt to clean it unless there is a...

Hi, We do accept EU orders. Please be aware that it may take some time, since it has to pass customs. At the moment, we have not yet setup a process for ordering anything else. We have been wanting to post links for being able to purchase units made with special woods, etc, but that will...

Probably up, but not certain of that. Too many factors still yet to find out.

Hi, So here is the link everyone has been waiting for: https://magic-flight.com:4200/buydpab/ar_home Desktop Power Supply ordering/pre-orders will open in the morning (when the server has completed its backup). Initially, purchase and distribution of Beta units will be limited to FC membership...

There are two interpretations of this situation: 1) your care and handling of the Box is excellent and Magic-Flight is distributing a faulty product, OR 2) you care and handling of the Box is faulty (despite your opinion of your own efforts), and Magic-Flight has been electing to assist you...

Hi, Welcome to the forum! In general, attempting to breakup any material when the Box is loaded is not a good idea, as it is very likely to damage the screen (eventually). If you need to regrind, the recommended action is to dump or brush the contents into your palm (or grinder if you have...

Hi, Couple points people might want to keep in mind: 1) The physical and social universe in which we live has certain hard limits built into it -- these must be accounted for with various inherent and unavoidable trade-offs in the realization of ANY design, whether it be for a Box or a...

Hi, You can use a sharpie. It will probably rub off eventually, however. If you really need a permanent mark, you can also use a knife to make a shallow scrape or scratch on bottom (opposite the + tip/nipple end). Just make sure that the scrape/scratch is not at all deep -- just enough to be...

Hi, We actually have units and even have setup a special site where people on FC would be able to place an order for it. The only thing remaining is to get our SSL certificate for the webserver. Everything else is good to go. I am expecting to be able to post a link to the ordering site as...

Hi, We ask for return of the unit that has been warranty replaced after the replacement unit has arrived. In the event of a broken unit, this ensures the minimum possible time without a functioning Box. We have been asking for the broken units back (in some cases) for a couple of reasons: 1...

Yes. You will need a prong adapter for the plug. The acceptance voltage is from 100 to 240, both 50 and 60Hz. Should cover most of the world.

I would estimate that the Maple is about 10 to 15% harder/denser than the Birch. Given that these were once live/organic trees, each unit is unique. Naturally, some of them look really good and others are more average (we cull the wood before processing).