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Hi, Re mods: - 1; About 4 months ago, we did experiment a bit with a cover locking pin, similar to what is described above. It is our plan to eventually add these to all built units. The main reasons it has not already occurred is that it requires some very precise tooling setup to be...

Hi, Re stem questions: 1) Glass stems are currently in production and should be available very soon. BlissSville, Vapeworld, etc will be carrying them. It is our plan to offer them as part of the complete kit as soon as we are able. Purchased separately, they will cost more than a regular...

Hi Derp, Thank you for the review! We do try to check in with the forum at least once every few days or so, mainly to check for outstanding questions, so we do read every post. We are very glad to have things be working out so well! -- Magic-Flight

Hi, In the passage above, I was referring to one end of the 'battery-like thing' -- the part that you plug into the Box itself instead of inserting a battery. Once you have plugged the PA into a Box, the switch end sticks out and has a little black button in the center (ie, the button that...

Hi, We have made a few units from more exotic woods from time to time as process experiments. If you are simply looking for a darker wood, I would definitely recommend requesting walnut (email BlissSville about it as they are more likely to be able to accept special orders). However, in...

Hi, Couple of quick notes about the power adapter: 1) After looking into it a bit, I was informed that the person who normally handles orders, warranties, etc for the PA units has been out for a few days. I was given the impression it was for sick leave. This would explain why *some* of the...

Hi Wenzel, We are agreed that something is not right. I just had the magicvape email account searched, including the spam folder, and we definitely have not received even one email from you. If you are sending under some other address or with some other user-name, please either tell us what...

Hi, One thing to check is to ensure that the wall adapter unit has a green light on. That will at least narrow the problem down a bit. If it is not lit, check the main plug. Otherwise, probably the best option is to contact us via email with you postal address so that we can issue a...

Hi, Your seller is lying to you regarding the warranty: we do honor the warranty for legitimate Boxes regardless of where purchased or for how much. Your seller probably filed off the numbers themselves -- usually for the reason of attempting to hide stolen or otherwise illegitimately obtained...

Hi, Unfortunately, not having a serial number does affect the warranty. We can offer a one time exception to you, but only if you provide us with ALL available information about where you purchased it from, how recently you made the purchase, etc. It would be especially helpful for us to have...

Hi, The basic reason has to do with optimized overall airflow and vapor path, as well as near perfect user interface characteristics. The design of the Box has a number of very subtle physical and psychological characteristics to ensure maximum actual vapor delivery. The real efficiency of a...

Alert: For those of you who may be considering purchasing your Magic-Flight Launch Boxes online, please pay particular attention that you are working with a reputable vendor. It has come to our attention recently that a stolen Box was being re-sold on Ebay. The vendor was attempting to...

Hi, The warranty does cover reasonable artistic modifications. It does not cover damage to the box deliberately intended damage the box (ie, removing the screen). If people want to add artistic embellishments, we encourage them in their endeavors. One think to keep in mind, however, is that...

Just send us an email letting us know the Box serial number as well as the seller name, location, and any observations/comments you have about the seller. The address to use is the one posted to the left this message (same as on our website). Thanks! -- Magic-Flight

Hi, That is correct. Warranty applies regardless of where purchased. No specific action is needed. However, with Ebay and Amazon, it is especially helpful (but not required) for us to know your Box serial number and whom you purchased it from. There are a lot of Ebay/Online sellers and we...

Hi, It is my understanding that nearly any card is accepted. American Express, Discover, Mastercard, various diners club cards, various prepaid gift cards, etc. If that is all that is holding you back, then I would recommend placing the order and at least trying what you have. It is true...

We would have, but for technical reasons, this is simply not possible. (The electron band-gap for silicon junctions is simply not low enough for there to be enough free potential for visible photon emission, regardless of the doping). -- Magic-Flight

Hi, The light is similar in configuration/construction to a regular household light bulb -- none of which are expected to last forever (nor do we manufacture the lights). The light lifetime in the Box is also shortened somewhat by the fact that they are run in a hotter than average environment...

Hi, Some general questions answered: Not sure yet. It will at least have a 6 month at a minimum. It may very well end up being lifetime (fairly likely). The critical variables have to do with how readily we can 1) repair and recycle the components, and 2) obtain replacements. Some of the...

They are the same. Sorry for the naming confusion!