Search results

Hi, Not sure. What information do you have that can be a basis for looking into this? Can you PM me with a serial number, email address, postal address, etc, so that we can try to track the communications history? -- Magic-Flight

Hi, All is that known is that you have apparently not received it. It is possible that it was sent, but that the address was wrong, or that it was "eaten" by customs (happens sometimes), or that it was delivered, but that someone grabbed it off your doorstep (rare, but we have heard of that...

Hi, What instructions did you actually receive? Do you still have the emails? Usually the policy for completed overseas warranty is that you must send some evidence that the broken Box is no longer in circulation, once you have received the replacement unit. There have been a number of...

As I mentioned before, everything is a learning experience. As it happens, I was on the (very small) crew that put that April's fools joke together. It was put together somewhat last minute: conceived on a Friday night, implemented during the day Saturday, and turned on very early Sunday...

Hi, Actually, still reading. I have a lot to catch up on. Including learning how to use this new interface, make edits, etc. Odd how small changes can make such a big difference! -- Magic-Flight

Hi, Yes, I have been away for awhile. Mostly, I have been trying to get some things accomplished in new product development and have not had a chance to keep up. Everything seems to take longer these days. I have noticed your situation and will check in with the sales staff as soon as I can...

Hi, We have made some forward progress on these units. We are hoping to have them into the next phase by May 15. Selected beta testing will follow shortly thereafter. -- Magic-Flight

Vitolo is innocent -- at least of this.

Hi, Actually, we calculate that a car battery would be able to power the launch box continuously and without interruption for three solid days. Assuming that a single hit is 15 seconds of run time, that means that a car battery should be able to provide about 17,280 hits! At 12 watts, the...

Hi, In the short term, this is a little less likely as we are still very committed to developing portables. We have considered various design aspects that would work in that direction and will for sure revisit the issue again. At the moment, we have various other things cooking which we think...

Hi, These comments are correct. The Energizer charger attempts to charge the batteries in 15 minutes, which is rather the extreme limit. Energizer batteries make some trade-offs in their design to allow for this to some extent (they are not expected to last as long). For MAHA batteries, such...

Hi Matthend, Thanks for understanding! Our overall intent is to have others 'breath easier' because of what we do, hence the warranty process. We genuinely want people to have working units wherever possible -- a notion consistent with the idea of 'that which enables choice'. Since mention...

Hi Ash057, Please do not contact Blisssville -- they have not been doing any warranty work for some months now. Best that they can do is forward the message -- which will add communication delays, and then they will themselves complain to us that we should not be sending customers to them for...

This is most likely how the warranty staff will read it as well -- that a warranty replacement will be issued as if it was a "accident". I will check in with them to see what influence I can have to make an exception in this respect. We had been humorously considering that a picture of the GF...

Agreed. The Buildup is not where the heat is, and it usually can be left alone. If you must clean, ISO, Heat and regular brushing tend to be the best (safest) methods to use. Usually buildup is seen on material that has not been as fully dried. Fully dried material almost never shows any...

Hi, It should have been listed as "temporarily out of stock" rather than removed. We have had unusually high demand for that item and need to make more. It will probably re-appear in about 3 weeks. -- Magic-Flight

Hi, For those that may be interested, I have started an AMA Reddit for people to ask questions. http://www.reddit.com/r/trees/comments/o1h2r/i_am_the_inventor_of_the_magicflight_launch_box/ -- Magic-Flight

Hi Iwien, In an effort to understand this better, I can provide some info based on our observations which may be helpful. The three variables that seem to be the most important in this respect are 1) the vapor path length, 2) flow organization, and 3) the vapor constitution. Any one of these...

Hi Ed, Exotic wood units are rather rare -- fewer than 100 were made altogether, and they are collector items. We did a handful of short runs of various woods as an experiment -- as much to check the calibration and stability of our tools as for any other reason. The are marked with a LE...

Hi, The concept is an interesting one. One practical detail you might want to keep in mind is that most (probably all) of these induction heaters have an automatic shutoff in the event that there is no pot on the surface. They sense the existence of the pot by detecting increases in the...