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I know what you mean. My first Alternate lasted over a year and a half with just some minor cracks on top, though the original mouthpieces needed to be replaced often. My second unit did pretty well, making it almost a year before getting the error code 1. This new one barely made it a week or...

So I ended up purchasing a new Vivant Alternate to replace the unit that was having the Trouble Code 1. The new unit has been functioning for maybe a week or so, and is now also showing a "Trouble Code 1" error and won't function either. I'm honestly shocked that this unit worked for such a...

Thanks for the heads up on that. I have an older unit with damage to the top plastic area which I am going to salvage parts out of to replace the one with a damaged heating bar. Will post updates if it works.

Hi guys, just got an error code 1 tonight. I wanted to check in and see if anyone here knows what type of Torx bit is needed to open the Alternate.