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Please, shoot us an email to info@drdabber.com, we are happy to help you out with this. Make sure your charging cable is completely inserted in to the unit as well.

Unfortunately, the location in Las Vegas is a shipping warehouse. Feel free to use the code DOCDAB15 for 15% off anything on our website if you would like to purchase Switch accessories. Coupon codes do not work in conjunction with the Switch unit itself.

Please, email our support staff and we will be happy to take a look at this for you.

Feel free to use titanium/metal dab tools if you like. This will not harm the device as long as there is an induction cup inside the unit. We do not recommend leaving metal tools inside the induction chamber for too long, as any metal will begin to heat once inside the induction chamber.

In my honest, albeit bias opinion, I love the Switch in oil mode as well. My personal preference for Crystal/Quartz mode is in between 5 Blue and 2 Cyan, depending on the concentrates I am using (Cold Loading & 20 second hold time). Great flavor and milky clouds in this range. Little to no...

Please, reach out to our support team by emailing info@drdabber.com. We are happy to help you out with this. All Switch accessories can be found with the link below. https://www.drdabber.com/collections/switch Unfortunately, we no longer offer the fumed glass attachment, but we will have...

You can most definitely take multiple dabs/flower hits, in a row, with the Switch unit. The unit will only go in to a self cooling cycle if it becomes too warm to operate. Cooling cycles usually only trigger after a cleaning cycle completes or a handful of back to back cycles on the hottest heat...

The Switch comes with a programmed self cleaning cycle for CERAMIC induction cups. Using the (+) button, adjust the heat to the highest setting and release. Then, press and hold the (+) button for 5 seconds until the heating chamber lights illuminate PURPLE and the unit starts a heating cycle...

Yes, an Iso bath/scrub will help with this. We recommend removing the induction cup and cleaning out the heating chamber whenever necessary. This will help eliminate any unwanted residue below the induction cups. If it works, it works. Salt + Iso is usually the best on glass.

Please, email info@drdabber.com or call 1-855-362-3227, Mon- Fri 10-5 (PST), and ask for Chase. I will make sure to get you taken care of ASAP.