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One Ti, one SS, one spare body. None usable. SS on 6 months in RMA, Ti was RMAed (6 months in RMA lockup - total number RMAs on it 11 times now) but now backend broken (2 weeks and counting for the “one week” repair and return), and spare body with no backend is futile. I think they hope we’ll...

I had noticed some similar behavior with mine. Is the battery contact on the backend clean? That does sometimes affect the battery and the “position” when you screw it in. Also, I notice similar variances in heating (with different batteries). After doing some adjusting, the backend fell...

Beyond the delays issue, how do the LB and Grasshopper compare? I’m waiting on my LB (and sadly GH RMAs as well).

LB-Q and LB-EQ?

Yep. And that there is the rub. Having a working hopper. For me it’s been the two month tease almost constantly since I got my original early bird SS and Ti. Works for a few months then off for RMA. Even two down at once several times. When it’s working, it’s amazing. Then there is the...

It still sticks in my craw that many of the RMA units are from their early supporters, yet their early supporters are at the back of the bus when it comes to provisioning and support. Between my 2 units, i’ve had 18 RMA’s. I just don’t think it’s right to prioritize new ones while making your...

I must say, I don’t know if this newsletter made me feel better or not when I read this. Without a doubt the customer service experience has improved immeasurably over the last month or two, but I’ve actually grown tired of being frustrated by them talking of timeframes that don’t materialize...

Yes, a compressed air can. I occasionally blow mine out.... take out battery and blow out battery area, take off PFE and blow out bowl, then blow air into each of the air holes. That seems to eliminate a lot of dust that you can’t get out otherwise. I don’t do it often, but only occasionally...

Have you tried blowing it out with compressed air?

My RMA TI hopper has been rocking since it came back in April. Over the last couple of days, it’s seemed that the temperature has been off...running cooler than normal. Tonight, I decided to try adjusting the temperature on it (I normally use it at setting 4.5 - 5), twisting down to 1 and back...

My TI RMA has been going strong since end of April, I’m happy to report. (My SS RMA is still a hostage in Boulder). Has anyone tried using a titanium backend with a SS body (I can’t believe I never tried it with mine - duh), as I ordered a spare SS body not thinking about SS vs Ti.

I’m a few weeks (close to 4 weeks now I think) in on my Ti RMA returned (someday my SS unit will come home). It’s been operating flawlessly actually, and I hammer it most of the day when I’m not sleeping. I’ve settled on using it around temp setting 4 most of the time (versus 5 before I RMAed...

I’d suspect not the newest parts. Based on their communication, it was February or so before they started with their latest version of parts. My October repair did not have the newest parts.

Its now been two weeks since my TI RMA came home. It’s rocking hard.... it is used all day long daily, every day since I got it back, around setting 4. There has been no degradation in it since I got it back. Heat up time is still fast (3-5 seconds). Battery life is best its ever been. Heres...

Just received my RMA TI unit (since forever - November). Someday maybe I will see my SS RMA unit (since March).using with PFE (no glass). I’m a one hitter convert. Some observations..... They definitely replaced the innards..... and I suspect may have replaced the innards of the...

Since the key to their delivering is their heater batch sizes, their variable batch size either means 1) they can’t produce very many at a time, 2) they have a high failure rate before and/or after assembly, 3) they have that many units in their RMA queue, or 4) all of the above I actually find...

Quote “I would have been more understanding about their re-engineering if their communication was on point and they were more transparent.....” Sadly, Grasshopper management has acted mostly like the engineers they are, trying to do damage control after the fact, instead of getting in front of...

I’d pay $50-75 for one in a flash. I’d assume I am providing my own PFE. I’ll PayPal you the money today if you’d like :-) Maybe send a note to Trevor over at grasshopper with a few photos and ask him about the problem you are facing. This might be an interesting challenge for them, and a...

I’m not an engineer, but something I’ve noticed in the past is that my hopper “status” can be affected by metal touching the hopper body. Because their design uses the hopper body as a power circuit, perhaps either the magnet, or some other metal component is touching the body and convincing...

When it is working, there is nothing like it, especially if you are a one hitter or micro doser. Then there is the other 6 months of the year....