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Anyone who says they haven't received return emails from us needs to call customer service tomorrow and explain your situation. We have no emails in the inbox other than those from today that are unanswered. Off you haven't got an answer, we never got the email. I think glass mps started...

Thanks sticks. I want to clear something up. There was a mishap where we filled an ezvape pre order. They did nothing wrong, and it was my fault. We will honor the warranty. Sorry, about that.

like i said a million times, they aren't melting. I also clearly said that the glass mp wasn't ready yet. have you ever heard the term "rome wasn't built in a day"? the solution for those that are overseas that do not want to return their pong will be as follows. A. return your pong and we...

I'll check. Btw, @ therealsimbaglass on ig is the owner of simba, I was just saying it isn't me, being our names are similar. It reads confusing. Or I wrote it confusing, one or the other

Are u tal Yeah, I think you'll be quite happy. We sold like 30 at la canncup, it was a big hit. They are pretty consistent, I haven't seen the pic yet but I'm gonna look right now. I can answer most questions for you as we are working quite closely together. There's also a @realsimbaglass on...

This is correct. The matrix style is more than the frit. Are u talking about the simba pendant?

Got it. I haven't actually spoke to them yet, I'm really trying to rush this. I'll have some real answers for those that are non USA soon

CCW. It's not necessary to put Vaporblunt

Update. I got the silicone I rings and I don't love how they fit. They do the trick, but I'm going to order a few different samples and might change for the future. For now, those getting these ones may want to order a few different ones online somewhere, these are just a microscopic amount to...

I'm going to make an exception for international, but there will be no exception on USA. I am most likely going to have to charge some form of shipping cost to international being I have no proof..... Let me think about this one for a second

Yeah, makes sense to me. What if I send a dozen to vape fiend and let him handle it, does that solve your problem?

I've spoke to yoyokid, his standards for exchange will be the same as ours, and he will have the parts as soon as we get the o rings (tomorrow hopefully) than we will be able to ship around 40 replacements a day. Once all claims are processed we will put the part up for sale for $14.99 I hope

Maybe it's just me, but it seems to be hitting way harder with this glass O ring seal

Yes to all that is not correct. Anyone who owns a pong can trade it in, weather it shows damage or not.

I haven't ever seen one, your two are the only ones I know of. Not to diminish that, but I haven't classified it as a problem yet because I haven't analyzed it yet. Send them in to me please and I'll look into it

You sure can and u can trade in the mp's also

Here's how we are going to handle those of you with damaged pongs that want to swap out for a glass pong. 1. You may only have one or the other. We cannot provide both engineerings pong and my glass pong to each customer, you must choose. 2. You will need to send in your damaged pong, and we...

We are supporting the upcoming launch of simbaglass.com the stuff they are producing is great. We also have a new WT coming. Their website should be up and running in 30 days. They will start taking phone sales sooner than that. I'll keep you all updated. Actually, I'll start a page in the glass...

And it's quartz. It's became my favorite toy

Call 818-231-0782 and talk to Liz. Tell her your problems, make sure and give her your email and ask why you didnt receive a response. I'm about to post video of the aardvark, if you look closely at the end a glob of molten oil drips off and lands on my thumb............. FUCK that hurt...