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Luckily head shops are authorized resellers. Should you purchase one at your local shop, just make sure to hold on to your receipt. If it has a serial number start in "2AA1" that means it was made this year, the "1AA1" means 2013. With a receipt, if anything goes wrong within two years you are...

When you begin using the vaporizer, the pores in the materials will open up with the heat and the flavor will faint away the more you use it. Nothing in the Ascent is toxic but the smell will not go away on its own.

What would the point of a price match be if we can't match sales? Were you sending a link over for an unauthorized reseller? Go ahead and private message me the link to the sale and we will set up a price match for you.

Again, we offer price matches on any advertised price from an authorized reseller. That would mean 90% of the places with Ascents. No ebay, amazon, rakuten or craigslist, and if you see a discount call us and we will beat the price. As for thevapelifestore.com; they are not authorized dealers of...

They are not an authorized reseller of ours. We offer a price match on any website that is not a third party retailer such as ebay, amazon, rakuten or craigslist.

The warranty covers you for two years from the date of purchase.

Our warranty is limited to manufacturer's defects. Any physical damage will not be covered e.g. dropping it and breaking the screen or water damage. We don't know the wear and tear upon the purchase even if the unit appears new to the second hand buyer. The warranty goes to the customer that...

You definitely do not need a serial number to buy accessories from our website. We will also not cover a warranty on a second hand sale.

Hey everyone! We have been tossing the idea around about doing some experiments that will give us a better understanding of what you are actually getting out of our vaporizer. Our goal is to have an understanding of the compounds the vapor from the Ascent is made up of, as well as an idea of the...

We have been repairing the customers units as they are received and are sending them their exact same units. The bowls, screens, and batteries are replaced with every repair. We have not given the option of changing colors since we started repairing units. We can officially say that our...

We run the vaporizers through a few charge cycles in the factory prior to shipping them out. It is part of our QC process to charge the units, make sure they heat properly then let them completely drain and repeat. This ensures that the batteries are set to give you the longest possible usage...

Try to plug it in when you get home. The Ascent can be used while charging it without damaging the battery. On a full charge, if you are only using in the time you described (between work and bed) it should last quite a while. Maybe bring it to work to charge it? We also suggest an initial...

Thank you! None of this would be possible without all of our customers. The support from you guys on this thread is outstanding and we cannot thank you guys enough.

Hello everyone! As some of you may know, we held a contest here on FC that started a couple weeks ago. The idea was to write a love letter to your DaVinci vaporizer (either the original or the Ascent). The contest was closed yesterday and we are proud to announce @GeekyGodiva as our winner! We...

You should be totally fine! If the crack spreads or ends up creating an issue, you can contact our customer service for a repair.

A crack should not effect the vaporizing experience if it is just a minor cosmetic crack. If it proves to be an issue please contact our customer service and they will get you taken care of. Have you noticed a difference in function with the crack?

Yeah our customer service is awesome. If you need any help or have any questions feel free to private message me as well. We definitely want you to enjoy your vaporizer and be satisfied with your purchase.

Hello, how long did you do a burn off for? Try it at 400 degrees for an an entire charge. If you want, put isopropyl alcohol in the chamber and the internals and turn it on without the glass the alcohol might help. The smell and taste will not go away without use. The material is going to smell...

Hey everyone! We are running a love letter contest on Facebook this month. The idea is to write a love letter to your DaVinci. I think that you guys here on FC love your DaVinci’s more than anyone on the planet, so we are going to run the same contest here! The rules are as follows: 1. Write...

That is exactly it. We are always working on new designs and improvements for both units. For example, we released a new flexi straw for the original DaVinci that is much more durable. Manufacturing things takes a lot of time from development, to prototypes, to functional testing then you repeat...