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Definitely not manufacturing dust! We boil out or silicone then treat it in an autoclave before assembling the units. Every time I clean my Ascent, I get a dark grime/dust coming from the silicone. It is absolutely safe to use ISO there, in fact I would recommend it. Just make sure to do a dry...

OK. In the RMA email used for ALL repairs it specifically asks for pictures of the unit. Here is a list of things we need for an RMA and this should have been emailed to you: Include full name and address Description of issue (with pic if you can) Contact number Color of unit Name of...

The Ascent has an oven that is constantly on, whereas with the MFLB you can control the heater with the battery. The biggest distinction other than the Ascent always being on is going to be the temperature control. While it will always vape your herbs, you can control the temperature at which...

The 90 days is only in regards to battery degradation. If your unit absolutely will not charge or turn on, this is covered under the warranty.

Hey there. Unfortunately there is no way to self replace the batteries in the Ascent. We thought about it when designing but we ran into a problem. If the two batteries' volts do not match, the unit will not work. In regards to the GLASS SPACERS! We have no update since the last. All we know is...

The spacers are indeed glass.

Not as messy and unorganized that's for sure. It will still allow use of the daisies if you prefer them to radiate heat. Keep in mind, "spacer," not glass radiator.

Correct they are on a boat. Unfortunately I cannot provide any details yet. I can tell you they are very simple but highly functional.

They left our factory here on December 18th.

How tightly did you have it packed prior to using the oil jar for packing? Also what is your draw speed like? I personally have to try to get material in my mouth. Never experienced that problem no matter what the texture of the grinds used.

What happened with your seals? That sounds like a peculiar defect. We have an our of warranty service available for purchase on our website. Being that the Ascent is not two years old yet, we created this for customers who bought it from unauthorized resellers or secondhand such as our new...

The buttons haven't changed material. We have used the same silicone supplier for the entirety of the Ascent's production because he provides us with high quality material. I actually just toured the silicone factory for the first time today. Very clean production, brand new machinery and...

Yes I agree. Anything in between the heater and the load is going to increase heat up time. I was just thinking the a steel jar would become hotter quicker than the jars because of the thermal conductivity. Good point about containing the AVB, but I think you would be able to load glass flowers...

Nigel I have to agree with you. I know I can personally taste the difference with metals being used. A good example of this would be the PNP, ceramic heater, stainless steel herb bullet but with a "glass" mouth piece. Solid vape, not glass on glass taste. Just because metals have a better...

Are you talking about for herb or oils? Or both? We have considered using metals, but that takes away from the glass on glass experience. If it is something enough people want it would be easy enough to do.

We are working on some new things that will be useful for higher temperature vaping, but in the meantime a software patch allowing the Ascent to go up to 500 degrees would take so much more than just programming the PCB that way. They are oil jars, people the use them with oils such as our...

The issue is the temperature, not the accessory trust me. If it were as simple as making different glass jars we would have done that.

The one I have here in China is doing it. I am sitting with our electrical engineer showing him and discussing a bug fix as I type. News soon :) Also talked with the US team and the spacers were freight shipped on a boat instead of air shipped so it will be another 2-3 weeks before they reach...

The Ascent is designed to display a full battery when it has stopped charging. It charges to batteries to max capacity of 4.2V. We are looking into a way to charge more efficiently, similarly to the way @OF's little charging gizmo works. Technology has definitely come a long way for these...

Yes I definitely remember this happening. We are still working on it, along with a lot of other exciting things here in China. Battery life is a huge factor in portable vaporization. One of our main priorities is to offer a device that will function like a desktop in your pocket, for a long time.