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That is not and was never the case. We never had a repair technician so doing repairs was not an option before so there were a lucky few people that got new units as replacements and that is the only reason they received the accessories that came with it because they got a complete set.

Yes! Each Burl Wood has a unique pattern. I'm sure there are some matches out there though. Yeah it's really great. We know now more than ever whats going wrong with units. Oh no!! Definitely get in touch with the customer service rep that helped you and we'll make this right. If you need any...

Interesting about your mouth piece.. The tolerance for glass manufacturing is fairly big compared to other materials so the glass pieces do vary. Some people here would argue that a stem too long is a blessing in disguise because they like to use the water tool as a mouth piece to get the most...

That's my preferred method of using the spacer. One spacer on top, holes side down to keep the load packed. I've found two in a bowl makes the load too small for me.

A lot of people here have had success using Mr. Clean Magic Erasers, but that was more for oven stains. I'm sure it will work similarly with the silicone seal though. The best way to keep your unit clean is to clean it frequently though. A combination of the pick tool included, and isopropyl...

:hmm: My first Ascent didn't do it at first but it started to do it after a few months and I've also used ones that only did it sometimes. I'll get with our software engineer this afternoon and get some solid information on what's going on there for you guys. UPDATE: It's just a minor...

Hey guys! The glitch is definitely a display glitch. When I first started working in our factory in China, that was one of the first things I asked our engineer about. I noticed the glitch when I set my vape to 400 and it would only display 398. I have had some success at other temperatures...

It's awesome reading everyone's tests! You are all the ones who should be thanked for helping us come up with this in the first place, so thank you FC! :rockon: Sorry it took us so long. I know it's really simple but we were trying complicated stuff first, believe me. It seems other than some...

Hey! It sounds like your bowl should be just fine. The spacers are the same width as the oil jars, they're just not as tall so it's easier to get them lodged in there like that if the angle is slightly off. The tolerance in glass manufacturing is 1mm. There's nothing we can do about that so just...

I think its interesting you chose to put your material inside the spacer.. I've found that you can fit a lot more material if you press the spacer down over your load rather than put material in the spacer. You can still use both in the same configuration just with more material. Have you tried...

You nailed it right on the head! Our shipping team had the big list of addresses last Monday, April 6th so it makes sense they started showing up about a week later. @Vicki Don't worry, we have you taken care of. You are not forgotten or lost and we have your information.

Your account had zero activity and was created to day you messaged us. You are not the only account. There were several accounts to message us asking for spacers created that day with zero activity. It even says in your signature that your "Devinci" Ascent is for sale...

Right so the heat fills in the space where the colder material is, that makes sense. As you said though, the hotter you get the harder and slower that is to do, and this principle applies everywhere, not just the load. The resistance goes up on heating elements the hotter they get so the watts...

Yeah I really like this idea. I was suggesting turning out pick into similar tweezers. This would help with the oil jar lids, the oil jars, the spacers and still have the function of a stirring tool. We never really got that far with it though because we think the design of the spacer shouldn't...

I haven't found the need to preheat. Now that I think of it, I've almost always dumped it out warm unless I forgot I had the spacer in the bowl. That would work well, but there's still not a way to remove it. Tomorrow, I can check with the engineers and see about making a piece similar to that...

Vicki, I sent you an email to the address you provided me via private message. The list was submitted and there will be no more spacers shipping out for testing. We have a total of 16 people after we filtered the accounts with 0 activity and the people who submitted the info by the 5:00pm...

As soon as one becomes available to me, I will upload it for you guys. Edit:format

Hey Everyone!! We will be collecting emails until the end of the week, Friday, April 3rd. This gives everyone a week to get a hold of us and get their information down. Being that I am in China, the most effective way to go about this is a big list and a big shipment. That way there is less of...

Please private message us your email address here and we will contact you for more information.

WE ARE READY TO RELEASE GLASS SPACERS FOR BETA TESTING!! The spacers are not ready for sale yet. We have a solid idea for a prototype and we are ready to let them lose for you guys. We are doing an exclusive FC release on these. If you are interested, please message us your email and I will...