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Yeah, we have a lot of issues with the wiring through the hinge. We have updated the casing for the wires and done our best to mitigate this issue and our efforts have proven successful when we look at the numbers. Other than that the build quality is great. There are rarely any other problems...

Hey there! Just so you know, I have since messaged OP to mend the situation. We always take care of our customers the best we possibly can when issues arise, especially here on FC. Unfortunately, of course the bad experiences are talked about more often and louder than the great experiences...

PMing you now!

That's so weird! How long ago did you purchase that? It seems like this is a recent issue and you're the third person to say something. The first user that posted on here hasn't gotten back to us, and there was another one on Reddit that doesn't want to send his in. If you want to get this...

Looks A-OK to me! I don't see any wear and tear there that would compromise the function of the unit. If you have any questions or concerns please feel free to PM me. Vape On!

Hey! I just shared this with our engineer. I was aware that if one of the batteries was damaged, (volts don't match) that the unit will only work when it is plugged in because at that point it is pulling voltage from the wall, but in this case the vape will ONLY work when plugged into the wall...

Were you just curious about the factory reset, or is there something funky going on with your vaporizer?

Totally understand what you're saying but unfortunately there's no way to update the firmware in the Ascents currently out. In the future we will display it differently. Hold all three buttons down for 7 seconds. There is no indication that it is reset, so to check that it was done properly you...

Yeah you should be fine just don't do it too much. For optimal battery life wait until your unit is 10% or lower to charge (NOT COMPLETELY DEAD) and unplug it as soon as it's charged. If you're planning on storing the device fully charged, I would do a quick 5 minute session as storing batteries...

Yeah I'm really interested in this as well. I haven't had a chance to try the crafty yet since I've been in China, but I've heard really great things. How does the taste compare to the Ascent?

Are there any other portables with settings that low?

330 degrees is really low to be maxing out at. Personally, I would step up slowly to find my comfort zone rather than starting at the top and working down. If you started at that low of a temperature in the first place, you probable want to enjoy low temperatures anyways. What did you think of...

We decided to go with that configuration because it gives you the largest load. A lot of people might think using two makes the load two small even though the vapor production is fantastic. It's also the most simple and safest configuration. 1 hot piece of glass instead of two. Even at the...

The mouthpiece issue was fixed about a year ago. We make it out of one solid piece now instead of two like before. The batteries are solid if you take care of them: don't overcharge it, only charge when close to dead, and don't store the unit 100% fully charged.

We are playing around with different draw configurations right now. I'm really curious to see what you guys think about using a glass spacer as the screen, and not using an internal stem.

The glass stem we sell is not intended for use by itself. I mean, you could if you wanted too but you might get yourself a mouthful of grinds. Has anyone here used a spacer as a screen and removed the internal stem? Might be a fun way to play with your air flow.. you know for science. :myday:

Yes its not 380-400 it's just 400, so unfortunately, no more free warranty replacements on that issue! I'm glad they were getting you set up before your unit went out for real though! Must have made it a quick easy process for you. If you ever have any questions or concerns you can totally PM me...

Very interesting... Did you try a software reset? All three buttons down for 5 seconds?

Hey guys, anyone here in So Cal and interested in going to Blaze and Glory festival this coming weekend? We're sponsoring the event and have 2 extra tickets for Friday and 2 extra tickets for Saturday available for whoever wants them. P.M me if you're interested :) No strings..... we just want...

That was more than likely an issue with the jars. The bowls are all the same size as ceramic tolerances are a lot smaller than glass tolerances. We had an issue where the refurbished bowls weren't fitting some oil jars. We would be more than happy to send out another pair for you to try.