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Yeah definitely, I'm on it. :goon: The Ascent was designed to never be able to replace the batteries. The reason for this is because there are two batteries and if the customer doesn't charge them outside the unit properly (always die and charge together at the same voltages) then they could...

Nice try boys, but the up and down buttons are programmed to go up and down one degree with each press. It has nothing to do with it raising degrees Fahrenheit until it reaches the appropriate Celsius temp. The button corresponds with the digit you see on the display and tells the heater what to...

This should go away once the silicone buttons break in a bit. How did that happen??? :hmm: Either way, happy you're happily vaping again!! I've heard wonderful things about the infamous Randy....

OK so you are using a screen of some sorts. I was wondering how you were using that wide open air path and not getting any particulates in your mouth.

Innovating vaporizers that deliver a pure and controlled vaporizing experience unparalleled by any other device.

That's awesome! Do you have any idea what the inner diameter of that stem is? Do you not find any problems with particulates coming up the air path? Also, what about heat transfer differences? Finally, you mentioned you just received the flowers, but are you using a spacer?

I have yet to experience this but have heard of some people experiencing these issues. If you're packing the bowl so tightly that you're moving the insulation, then that is waaaayyy too much pressure. Be gentle, these are glass parts. We actually have ~6mm of insulation wrapped around the bowl...

If anyone has any issues, it's best to just private message me some contact information and customer service definitely takes things more seriously when issues are passed on from FC. If we had a customer service representative running the FC account, I feel that the extra attention and immediacy...

I prefer filling the chamber just over half way, perhaps even three quarters full, then putting a spacer in holes side down and packing it really tight. Great vapor production and just the right size load for me.

Awesome! Sounds like you had a veteran experience your first run! The Ascent is a great vaporizer for people who know absolutely nothing about vapes, and for people who know it all. It's interface is simple enough for anyone to use, yet sophisticated enough for even the most experienced people...

Sorry for the delays, I live in China so it's not just as simple as walking across the office to see what's going on. Please PM me your information and I'll do everything I can to get this straightened out for you. Please PM me your RMA number and I'll get to the bottom of this for you...

@OF Still no word from the US side on the unit you sent in, but that definitely is a curious case.. However, we have discovered a fake Ascent. We will be posting pictures on the major and obvious differences after the holiday weekend for you guys. But as @cornwalis said one of the biggest...

@OF Actually purchased one and will be sending it to our Vegas office for evaluation. We can't confirm or deny yet, but I will say it's not looking good that these are authentic. Once we know 100% we will confirm with more details.

The spacers cost a lot because of glass manufacturing costs. I've said here many times, the tolerance in glass molds make it really difficult to make small parts. The fail rate is high which makes our price higher. Also, there is the second step of drilling the holes into the spacer, plus...

There aren't any fake Ascent's that we are aware of. I'm almost positive it is genuine I just don't know if the representative looked further than if it was a familiar number to them. Where exactly did you buy it and for how much if you don't mind me asking?

HAHA! I guess I'm kind of the PI for us. I actually get to go to the factories and collect evidence. The job stateside is just browsing sites such as alibaba and the likes to try and find new ones that pop up. Visiting counterfeit vape factories has been one hell of an experience though that's...

We have someone on staff who's entire job is to find unauthorized sellers and to track down where the unit came from. I'm curious as to how they confirmed your serial number is genuine. The last time I was stateside, the only way to do so would be to go through our wholesale order lists and...

We do what we can! :) I really enjoy visiting all the clone factories. It's always a learning experience and it's good to see so we know how to make our factory that much better. The biggest advantage we have is complete control of our manufacturing and factory culture. The vibes here in China...

If we are to come across any fake units FC would be the first place we released the information to. We would have to let the market know where to look for signs of a fake. If anyone has any suspect units please let us know!

In my investigation experiences down here in Factoryville, Shenzhen where I hang my hat, I've never been to a factory that says they're selling Ascents and actually seen them. Usually just pictures on cell phones of tooling that they are trying to prepare. Often times, these factories will post...