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How much did they charge you for the upgrade fee?

I wish they would do that everyone. It would make things a lot easier. I really hope they are reading the forum and taking note of what we want and what we are unhappy about.

I posted this reply to you in the Mighty thread: In your scenario if the June 6 2015 date becomes the beginning date of the two year warranty after the warranty return then the warranty does reset. The warranty definitely doesn't reset as has been confirmed by Bickel and Storz. If you want...

In your scenario if the June 6 2015 date becomes the beginning date of the two year warranty after the warranty return then the warranty does reset. The warranty definitely doesn't reset as has been confirmed by Bickel and Storz. If you want your warranty to reset then do what I do; firstly...

The adapters that replace the cooling unit are designed for use with water filtration. I have Ratchett's first adapter and it is awesome.

If you ask them they will send you a shipping label so you won't have to pay for postage. They don't offer this and only do it for customers who are savvy enough to ask. Be careful about breaking the "company bashing" rules here. You are only allowed to bring up a problem once and if the...

I finally got a reply from Bickel and Storz confirming that the warranty does NOT reset with every warranty replacement. I really wish they'd stop telling one customer one thing and the next something different. It is causing a lot of confusion in the marketplace.

Everyone is still in their warranty period. Some people are denied an upgrade and told it is not possible while others are offered it. People are upset as some customers are treated differently than others.

There are lots of complaints about them. Some people have reported that they have cracked their casings because of the adapter. Ratchett said they are sourced from one of the big Chinese wholesale companies very cheaply. Check out Ratchett's new silicone adapter...

You should be just under the new 80 hour limit for warranty if that is really what is. Let us know what Bickel and Storz say when you contact them. Ask them to send you a shipping label too so you don't have to pay postage. Still haven't got a reply. Has anyone else received a response about...

I emailed Vapornation and they confirmed that their lifetime warranty does not cover the batteries.

I emailed Bickel and Storz about the warranty question but haven't received a response. Vapornation confirmed that their lifetime warranty does not cover the batteries.

Ratchett said they are cheap adapters from the big Chinese wholesalers that Vapefiend are selling. I have read lots of complaints about them online.

That's great news. I am going to contact them and get that in writing for the future. I was previously told the 2 year warranty was only from the date of the first purchase.

How safe is it to vapourise/heat up the material in the Q-Tips? I'd err on the side of caution and just use ISO to reclaim myself. Puffitup have posted a genuine vs fake Mighty review on their site: http://blog.puffitup.com/2015/08/fake-mighty-vaporizers-we-bought-one-it-sucks/

Under extended warranty in the drop down box below: http://vapornation.com/crafty-vaporizer.html

Lifetime warranty on the Crafty available for $49 at Vapornation: http://vapornation.com/crafty-vaporizer.html

I get ripped with the Mighty before I play hockey. It's awesome fun. I'll contact Fair Trading again for you and ask. Takes a few weeks as they respond by snail mail so that I get it in writing. I just found out that Vapornation offer a LIFETIME warranty on the Mighty for $50...

I should go into business shipping you guys Bickel and Storz portables from Australia with 2 year warranties that cover the batteries. We may have the most dangerous wildlife in the world but at least we have solid consumer protection laws.

Looks like you are 2 hours before the new 80 hour cut off limit for battery replacement. Let us know the result of your warranty claim. From what I have read you have to return the unit multiple times and have repeated problems before the offer you the upgrade fee. Let us know how you go. I...