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If anyone is having a challenge getting vapor, the seal is the first thing to check as that will have the biggest impact on performance. You can check the seal by watching the glow. It should drop when you inhale. If it doesn't drop then there is likely a gap in the seal, or you need to pull a...

Thank you all for your patience as we have sorted through our supply chain challenges! We are happy to report that with our most recent shipment yesterday, we were able to fulfill ALL backorders... Yay! In celebration, we'd like to offer the FC community a special discount of 15% with the code...

Minor easter egg: press both up/down at the same time for a change in perspective.

@MikeRotchHertz 👏🏻👏🏻👏🏻 So glad that you're playing with it and getting tasty pulls! Monitoring the glow is a great way to get feedback on the flow rate! Depending on your power setting and ambient light conditions, you can adjust your pull so that the glow drops, but doesn't go away. If you...

Just got my Noisy Cricket from O'Connell the other day. Beautiful craftsmanship and it works great with the Neo! I test drove it a bit last night and loved the performance! Not only is the bowl generous in size, but the airflow is nicely uniform with very little draw resistance (even when I...

@Kins let's hop on a call to diagnose the issue further. We are pretty confident that the problem with the set screws in the atomizer has been addressed and was limited to very few units. That said, I have noticed that the battery mod itself has a slight rattle that seems to come from the two...

Holy shit!... Beautiful vid! just ordered us a Noisy Cricket! (official product testing, and all that...) 💨

Thanks, @SixStringToker! Growing pains, for sure... We have limited the production to 50 units per week so we can thoroughly inspect them and correct any issues before we take this to larger production runs. Unfortunately, some of these internal things are hard to inspect without taking the unit...

Thanks for the email, @The Chemist. We'll get you squared away asap. FYI, we fired the company that was assembling these and have been sending very detailed videos and documents back and forth with the new team to make sure it doesn't happen in the future. The set screws are quite tiny, and it...

Damn!! That's a sweet set up!... I confess that we giggle with amazement on occasion as well. 😎 💨 The performance of your Neo itself hasn't changed... the better performance with the NC is likely due to the airflow characteristics of the bowl, the better seal, and the insulating nature of the...

Hmmm... That's certainly not a sound that we'd like to hear. It is likely a small set screw that secures the ends of the heating element to a stainless steel terminal beneath the heating chamber. The heating chamber and air pathway are completely isolated by a ceramic disc with two very small...

@SixStringToker Awesome! So good to hear that the Noisy Cricket works well with the Neo! Your technique sounds very similar to the way we tend to approach most bowls around here, and watching the glow can be very helpful. Groot is a great touch as well! Harv said, "OMFG! I like that pic SO...

@Drug, the Marley looks great and we're so glad that you're honing in on your technique! It sounds like for your style, approaching the bowl at a lower power setting may be a good idea. Also, taking a few "sips before you rip" can also minimize charring. Taking those first sips "primes" or...

Just a quick tip... If the zirconia is getting too hot, try continuing to pull for ~5 secs after releasing the fire button. This will draw cool air into the Neo and cool it down fairly rapidly and prevent overheating. Also, when we've overheated, it's often an indication that there's a leak in...

@Easywider, glad that you're taking a few in the name of science! 😎 As @BuzzDanklin mentioned, priming or "stoking" the bowl with a few puffs will help drive your extraction efficiency up. It brings the whole bowl and herb up to vaporization temp before hitting it with a larger pull. Love...

@BuzzDanklin, thanks so much for the thoughtful review, kind words, and gorgeous shots! Your descriptions and advice are spot on, and your writeup will really help folks get more out of their experience with the Neo. We're so glad that you're having fun with it!... -m

UGH! So sorry to hear that... hang in there!!

Thanks for the question, @Vapefanatic! The only thing made in China is the Eleaf battery mod... Our primary manufacturers are in Taiwan where they have stronger regulations and protections. The zirconia capsule is made by a firm which manufactures medical devices. They share our values of purity...

The seal is very important, though I often sacrifice the increased efficiency of using the silicone adapter, with wanting to see my glowing bowl through the quartz. Your choice. Yes, the crowned/notched end goes toward the device. Smooth end toward the pipe. The notches are there to allow...

@Mr. Me2, SO glad that you received yours already!! Sorry for the lack of information on our "Quickstart" page... it was supposed to be edited before the units arrived at your doors, but we've been caught up in problem-solving the past few days (more on that below). Yes, charge the battery...