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I appreciate the question, @arb. It's an important one! Why, indeed? As an engineer and a bit of a perfectionist, I obsess over an unsolved problem. In this case, though, we believe we know what's been happening. The vast majority of the chimney issues have been from the first run of 100 units...

It's pure alumina ceramic that bonds the quartz to the zirconia. It's rated up to 3000℉. No glue or other compound that would off-gas or affect the vapor.

Will it Neo?

Not normal... I'll DM with followup.

It should eventually stop blinking when fully charged--it inadvertently blinks with all the bars full even though the last portion hasn't completely charged. The amount of time it will take before fully charged will depend on the output current of the charging source. So, if it's the common...

Just DM'd the link to the beta firmware... along with all caveats and cautions...

Good question and thanks for noting that this information isn't part of our user guide! We'll add some more comprehensive notes on charging. We also realize that the battery icon is WAY too small with not enough gradations to really be useful. We're moving the battery status to it's own display...

A couple of notes on the Li-ion 18650 batteries, charging, and the Rim-C power mod (more experienced users, please correct and add!): 1) External chargers, while slow, are considered to charge more completely and are healthier for the battery itself. That said, I frequently just charge within...

Thanks, @Kins! We don't really have a desktop in the mix as yet, but have definitely been thinking about concentrates, pipes, bowl screens, and grinders (which SUCK, imho). 😏 As for updatable firmware, one of the reasons we chose the Rim-C is because of the ease of updating it. We plan on...

We also looked into sapphire, but that was too cost prohibitive. We could easily make the chimney from zirconia and make breakage a moot point. Yet, we are obsessed about seeing our herb--and the glow. So many devices put your herb behind the curtain (into a black box). We like to stay connected...

@Gdash, we have a connection with Corning and are going to look into their Gorilla Glass... :-)

Ugh!!...that sucks, @Gdash. Order a repair on our website and pop it in the mail. We'll turn it right around. (FYI, just got a DM from someone else who'd just found a sweet combo and they did the same thing...figures, right?). @NimChimpsky, I've been searching everywhere for the TB pots to try...

Thanks so much, @Kins! That means a lot to us! We're still a startup, so by "company" folks should envision the stereotypical working out of a basement trying to get our brand established before we run out of money or Phillip Morris tries to steal our IP... We know that we have a lot to learn...

@Kins Yeah, waiting sucks...and I apologize. We had expected to have our next shipment of bowls early this week, but that didn't happen. Everyone who ordered a bowl should have received an email to explain the situation. If you didn't receive that, please dm me so we can make sure that we have...

🙏... We're working on that pipe... and a couple of other things. 🤓💨🚀

Hey all! As part of our "Will it Neo" series, we recently MacGyvered a one-hitter with a silicone grommet... it worked so well that I just had to try out a Dynavap with the Neo. I borrowed one from a friend last night to test out and was impressed by the thoughtful engineering and airflow...

Hey all! As part of our "Will it Neo" series, I tried using the Neo with a one-hitter... it worked so well that I borrowed a friend's Dynavap to see if it would work on that also... Below is last night's test. I was impressed with the efficiency!

Yes, though not for a while. With the Ember, we found that many customers had a more difficult time getting the seal correct when the atomizer was horizontal. And, of course, the seal is the most critical part in being able to use the Neo effectively. There are a few additional design...

Thanks, @NimChimpsky! We haven't tried the Tafée bowls yet, but seems like they'd concentrate the flow and heat nicely when using a smaller quantity of herb. Another bonus of the sizing on the 8-hole bowl, is that the concentrate pads from the Mighty/Crafty as well as the Firefly, work very...

@SatanLovestoVape SO sorry to hear about that! That's one of the first run, where the manufacturer didn't prepare the bonding ceramic properly--resulting in the chimney coming off. The report of a smell is something new, and I'm surprised by that. There's no plastic anywhere except the battery...