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The NEO's chimney is 19mm OD and 16.5mm ID. With the silicone adapter, that OD become ~21.5mm around the chimney itself, but the leading edge is tapered down to 17mm and seals pretty well with most bowls. It works best with bowls who's top diameter is at least 18mm...though a bit wider is better...

Yes!... well most countries. DM us if you think there might be a question--and we'd refund you if we were unable to ship there. Customers will need to certify that they are adhering to their local laws, and will be responsible for shipping and any VAT or other duties and taxes.

Hey! Sorry for not seeing this before. You can check out some pics at PrrlLabs.com and on Instagram @Prrl_Labs. Also, I just started a new thread which has a lot more info.

Yes, it would be great to have a host of different adapters! We have some plans, but are focusing on getting this one out the door first. :-) The silicone "collar" helps adapt to almost any bowl, but it won't hold it in place for you.

Thanks! Initial heat up time time will vary depending on how cold the unit is and what power setting is selected. Usually, starting from room temperature, a 30 second pre-heat is sufficient. I usually do that at a high power setting, then reduce the power for my actual pulls. After a pause in a...

Quite possibly! We haven't tried that...nor have we tried to quantify any oils/resins left in the water. Just anecdotal observations. More product testing to do. Yay!!! 😎

I love this question!! Like you said, most pipe bowls are designed for combustion. So, a single hole is just fine. However, with convection-based extraction, you want to draw the heated air as evenly as possible through the weed. With a few simple techniques, it's totally doable. When trying...

No halogen... the heating element is made from a proprietary super alloy manufactured here in the US and is in the same family as Inconel. Due to it's high corrosion resistance and strength at high temperatures, it's been used in rocket and jet engines. We've run it for thousand of thermal...

Under $200, but just barely... We originally hoped to offer it at $179, but got word this past week that the manufacturer was upping the cost for the zirconia by 41% and that shipping was more than double what we were expecting...ugh! For our pre-order campaign, though we'll be offering 50% off...

Sorry to hear that! We'll look into it... DM me your email and I'll see if we can figure out what happened. It's our first time using Kickoff Labs, so we're still learning stuff. It seems as if you've already followed us on IG, it may not count as a new one--maybe to prevent like/unlike to game...

Yes, it can be placed on its side immediately... the end with the quartz chimney gets hot, though not as hot as a lighter and cools fairly rapidly. The zirconia body will become about as warm as a fresh cup of coffee and take longer to cool down. For a longer session, this prevents the need to...

Hey, all! I’m starting a new thread for our new product, the NEO… we’re getting ready to launch a pre-order campaign in just a few days with a planned delivery date by Thanksgiving. So, I wanted to tell you a bit about it, and get your initial thoughts and questions. The NEO acts more like a...

Another great question! Short answer: it depends... 🤓 Everyone has different preferences and we wanted a device that would honor those. The temp of the vapor in the mouth will depend largely on the the pipe you choose--its length, its material, and whether or not it's a water pipe. Some...

Great question! The bottom line is "using your breath." The temperature of the air for any convection-based vaporizer generally depends on how much power is being supplied and how much airflow there is. High power + low airflow volume = high temp. Low power + high airflow = low temp. Many of...

Hey, all! I'm going to start a new thread for the Neo, but I thought that I'd post a couple of pics here first... We were delighted to discover that ceramic zirconia is partially translucent. We're pretty mesmerized by the glow when using it--especially in evening light.

Hey! I'm really not trying to be coy or dance around the topic... just trying to protect our IP and keep investors from freaking out. I completely understand why you care so much about knowing, and assure you that we care deeply, too. It bothered the shit out of me to see the coil degradation...

Hi! The coil is made from a special super alloy used in some rocket engines and jets. It is extremely corrosion resistant and can withstand thousands of thermal cycles with no noticeable degradation. We researched and tested most of the current wires used in the DIY e-cig (kanthal, stainless...

Yep... it also works great for low-temp dabbing and we have a SS316 concentrate pad that fits in our pipes. And, we are working on a special glass slide so you can easily use the Neo/Ember with your rig.

Sweet looking pipe! Reminds me of the Genius Pipe... Good news is that the Neo will come with a clear(ish) silicone adapter that fits over the chimney and will allow it to form a seal with almost any pipe, slide, etc. :cool:

Hey, all! We've been getting great feedback on the Ember and are making some improvements and pivots based on what we've heard. After putting considerable time into our own battery design and manufacturing, we've decided that that approach will take longer than we want. Many folks have asked...