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Anyone with a v1 atomizer that doesn't work just shoot me a message with your order #, name, and address to expedite the process of getting you out a new one in the mean time.

yes of course. shoot me your address / original order number in a message real quick so i can get you squared away

Part of the website work we are doing we realized we didn't need to take the site down just yet. (although it still will be going down for a brief period of time) From what the tracking number is saying we are still on track for Monday! I am going to test the dry herb atty today on the live...

Hey Guys here is the form for everyone to get there upgrade unit! https://focusvproducts.com/focus-v-carta-upgrade-form/ we just got a shipment of v2 atomizers in as well. if you want a v2 shipped out before your upgrade just let me know. I have the final version of the bluetooth app ready as...

We will replace any glass that has any kind of issue whatsoever. the App tentative release date has always been 4/20 and we are still hoping to stick to that!

Hey everyone! its been a hectic hectic month for us here! sorry for the delays in the new pre orders and the beta user replacements! We always want to ensure you get quality and sometimes china can want the opposite of that haha. essentially we got our glass tops back from our glass producer...

Days away from V2's arriving and shipping out guys. Beta app files are being sent to me and will be sent out via a download link. Im on a plane now headed to spannabis. make sure to checkout the IG stream for more info!

Hey Guys! still waiting on an update from my Bluetooth guys. other then that the carta is still on track and on time. We will be working to get you guys your updated units ASAP! XPLOR is available now and i will start another thread on that specifically probably next week after i get back...

It's looking like Friday evening I should have both versions for download. I can send out a link to download the app to install!

Hey Everyone! Sorry for the delayed replies The trade show season is unforgiving haha ( leave for another one in 1 week! :/ ) @Fkn0wned We will for sure send you out a new atomizer ASAP. We are very very close to having the final version release here (this month for sure likely the 15th is...

well good to hear about people getting the glass and liking it! Im glad this turned out to not be as big of an issue as we had thought! now i get to have a second conversation with helix haha but i still think they should work on the base a bit more to get a snug fit everytime. If anyone still...

Ive waited to reply on this hoping it was something people where just using it wrong. But.. at this point I'll have to say I'm relatively disappointed in this. I trust that helix will correct the issues and rebuild any custom glass ordered so far but even with that in place I'm a bit sore by...

Much appreciated and yes the default bucket in the atomizers are Ti buckets! I will be working to get you guys some of the new one attys as soon as I can! I will have a few hundred of the old atomizers that I'll be able to let go of for very very cheap lol. I can definitely shoot you over an...

Whats up everyone! Lets just jump right into it haha sorry I haven't been able to post as often as I would like lately but lets get you guys up to date on everything! 1st. Lets talk atomizer builds. A few things to go over. Change 1: We are adding a grip to the base of the atomizer to make...

Hey Guys! got done with a good meeting with my engineers and we have several changes we are making to the atomizer! i will list all of those for you guys tomorrow on here! thanks for the continued support and feedback!

Hi Mark that is weird! We will be issuing you a call tag for that one so we can study what was wrong with it! In the mean time a new unit will be in the mail tomorrow for you

Hey Guys! Ill have to try the pre-heat method your referring to @Hoosier. Although with the changes we plan to implement I would imagine that wont be needed as a permanent fix. as far as cleaning the atomizers and the body i will be putting together a video on how i clean mine. Ill be pushing...

knowing Canadian customs we will likely have our new one out and shipped to you before that one arrives! haha

The Custom glass orders will start to ship monday and finish by wednesday! just got the word from helix. Fixing the bucket spill over is something we are working on now and will have complete for mass production. Of course all pre order customers will get there new atomizers first. No doubt...

Hey guys! Finally back in Austin! Shipped out a bunch of cartas today! Got some cool updates I'm going to be going over in my Instagram livestream tonight! And I will be giving away a carta as well. Probably go live around 6pm PST! Hope you guys can make it.