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Hello FC Community, I am sorry for my delay in responses. We have been really short handed at the office the last week and half and I personally have been sick for a good part of the last week so please accept my apology. I have finished catching up on the thread and would like to say that we...

Hey @BaroneBarra , How funny, I grew up with a British background so I am quite used to the date/month/yr format and it was a total culture shock when I came to the states 18 years ago. However, I respect all cultures so either way doesn't bother me =P I too hope the accessory parts come in by...

I really needed to take the time today to say a big Thank You to all the members on here for their kind words, patience and understanding. You guys have no idea how much I appreciate your support for our company. Every time I get to read kind words and stories of how our team was able to help...

Hello @Povertysteak , please DM us or email us at info@vivant.com so we can take care of the issue for you. The crack is under warranty so you won't have to pay for it. Also, when the final replacements come in, we will warranty the crack ones with the fixed versions for no fee as well since...

Hello @Stinky, yes, it will be sold on our website www.vivant.com and also through our retailers whom decide they want to sell it too. Unfortunately I do not have a list to give at this time. Also, there is no way for you to tell right now by looking at your device, I'm sorry. We are tracking...

Hello @Taz4101 , please see the response from us 2 posts above yours. Fixing the problems are our priority right now and that will be taken care of before anything else. I simply said that to @sickmanfraud not out of bad intentions but to let him know we haven't stopped working on future...

Hello @little maggie , I am sorry this was lost in interpretation. I had mentioned on my previous responses that any and all issues especially the plastic becoming deformed is our priority at the time. However, we have individuals on the design team who are also working on their projects for...

Hello @Ted_Stuffins Please feel free to contact whom you bought the product from to resolve your situation and if you aren't getting the help you need, feel free to contact me directly and I will be more than willing to help. Thank you! Hello @sickmanfraud Thank you for your feedback. We...

Hello @Baron23 , thank you for your feedback. Please allow me to clarify a few things. The 1-1.5% defect rate is including all types of defects, that is why I stand by my statement that the problematic top caps or devices is very low right now. I haven't gotten around to seeing the numbers by...

Hello @Taz4101 Thank you for the feedback. Please don't get me wrong, I am by no means trying to say I know exactly or us as a company knows the exact cause of the problem and we are by no means ruling the material out. Every piece to this pie is fair game at this point. My previous comments...

Hello @luke00978 , our participation on the forums is to sincerely hear you guys out and understand any issues you guys are having and to provide our support. By no means do we wish to engage in a disagreement with you or any other member of this forum. We respect your opinion on how you feel...

Hello @Chocu1a I am sorry to see your device is experiencing some deformities. Please feel free to contact the PIU Team as they have our full support in providing any necessary warranties. Also, I am sending you a PM right now as well.. Sorry for the inconvenience this may have caused you...

Hello @xlr8shun , thank you for your kind words. We will always work as fast as we can for you all. I provide service based on the fact of how I would like to experience it if I were on the receiving end so rest assured you have the best from us at all times possible. Thank you for your...

Hello @xlr8shun , thank you for your advice. I want to reassure you and everyone else that our design team is working on this very consistently right now and it is our priority to get this problem solved. By no means are we hoping sending replacement parts will fix this issue, sending the...

Thank you @AAndroid for your understanding and amending your signature. We do not wish to hold you back on your feedback of our device. We understand not every single person will see the Alternate fit for them but we sure do try regardless.. We do want to take the time to thank you for your...

Hello @BuddingMagic thank you for the clarification you provided for @luke00978 , what you have said is true. Hello @luke00978 , along with @BuddingMagic and the other advice that has been given, I also wanted to give our clarification on this issue. I have confirmed with our design team...

@xlr8shun Always a pleasure. We truly just want to see the Alternate succeed, do well for everyone and for everyone to grow its love for the product. We will always be here to help in any way we can. Hope you have a great day, Thank you -Emily

Hello @little maggie , In previous posts I had made a statement for FC members that I would make sure this Quick Guide gets loaded onto our website for the general public to view. Unfortunately our Marketing Team is still in the process of revamping our website and they have reassured me it...

Hello @little maggie , I had posted the quick guide that explains the simple instructions of what button combination means what a few pages ago on this thread but here it is for your convenience: While screen is blacked out, press any button once to wake up the display screen. Press “power”...

Hello @xlr8shun Unfortunately at this time we are unable to add a beep when the battery dies. I will make sure to pass along this information to our design team and try to implement it in the best possible way we can. Thank you for your advice. Hello @BuddingMagic Unfortunately this is not...