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We were lucky enough to receive a Hopper IO in the mail today from one of the generous members here to take some measurements on. Bad news is that the adapter does not thread onto the IO backend. Good news is that we finally have a backend which seems to have a slightly different thread...

@Shit Snacks If you have threading resistance I wouldnt worry about it, but sometimes the PCB gets 'stuck' a little bit and just needs a bit of a twist to let it slide freely. If you need to damage the ring to get it off though dont worry about it. Additionally, if you want to send the whole...

@Shit Snacks sorry about the mixup, we will get you sorted out if you want to swap the power adapter. I hope you didn't do any damage to your hand or the unit. With a proper fit it should thread only completely smooth with no resistance whatsoever. If you need to damage the adapter to get it...

@Lahey we are still shipping units every day, but due to our re-arranged working situation it is essentially just me and one other person doing assembly and it is going much slower than anticipated. @Baron23 we have received 4 backends from customers who experienced threading issues, including...

@lazylathe I will see what we can do, the metal is pretty thin already so I am not sure how much of a difference it would make. If the slotted adapter works out that will be much easier for everyone I think. Anyways, here is my official video on how I have been installing the adapter for anyone...

@Namekian working on finding time (and my tripod adapter), I will get one up as soon as I can.

@Baron23 the issue with some backends being incompatible with the threading is certainly not the one to which I am referring. Thanks to the community we should have more than enough backends to get the issue resolved without needing to collect yours also and we will be following up with you as...

@MoltenTiger I will try to get a video up this weekend installing the adapter, but if you follow the instructions as intended the clip needs to be lifted as much as if you were hanging it on a thick shirt or jacket. Perhaps some folks are going about screwing it on the wrong way, so I want to...

@Namekian most of the orders that went out yesterday were the SLS Black power supply, if you had a Blue Resin power supply it was most likely dropped off earlier today. Thanks, Max

@Namekian as far as I know everything that has been printed has been dropped off.

@Namekian if you already received a tracking number it should go out today, the rest should be finished up over the weekend.

@MoltenTiger we are going to hold off a few more days to see if we can get a few pieces of the new adapter cut first, shipping to some of you guys is like $30 USD so I would hate to send out non-working parts to you. If you absolutely do not want to wait, send me a PM and I will pick your...

@ChooChooCharlie and everyone else, thanks for letting us know about which combos are working. At this point it most likely seems like a variance in the backends as multiple people have confirmed the adapter will thread fine on one of their units but not another, it does not appear to be...

@MoltenTiger I will look into some of the Cypress and other brand chips that support the newer PPS standard, it looks like some of them might support output down to ~3.3V so it would be cool if we could design a circuit to output 4.2V directly with the right chip.

@MoltenTiger I suspect it is outside of the USB-C PD specifications, maybe they are doing their own internal stepdown from 20V. I am almost certain the Texas Instruments chip we have based our PD designs around doesn't support 12V sourcing. Its possible TI did not include the profile in this...

@jaypm the current power converter has a max input of about 13V. USB-PD typically outputs either 5, 9, 15 or 20V. In order to get the 65W output you typically need to request 20V from the adapter so it wouldn't be possible with the current implementation without more conversion. Now that I...

@Namekian we will probably hold off a few days until we get one of the non-working backends to test just to be safe, but if you want to send us your order number in a pm and are willing to take a gamble I can see about getting yours sent sooner.

@VAPEHUNTER you don't need to send anything back, just send us an email and we will get you a replacement out. We are sourcing a few more backends currently to determine where exactly the issue lies before we send out a replacement that might also not work for you, hopefully we should have it...

@ew91 I am glad to hear you did not have any threading issues, that helps us to narrow the issue down a little bit. Regarding leaving the power adapter plugged in: It should be perfectly safe, but I would recommend disconnecting everything when not in use. Edit: also wondering if some of you...

@marduk please send us an email, we are currently working with our machinist to get the issue narrowed down and resolved. We will be sending out replacement adapters to anyone affected. Thanks, Max