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Hi! Please contact us: healthyrips@gmail.com. We would like to discuss whether or not you have a defective unit. We are on high alert regarding our FIERCE as it is a new release. No worries - we assure you that everyone who purchases our FIERCE will get a perfect unit whatever it takes. Please...

Hi! Thank you for the questions! These batteries run most efficiently between 20% and 80%. If you were religious about keeping your battery within that range - it would extend the life of the battery. It is a good practice to charge your FIERCE once it hits 1 bar - that is about 20% battery life...

Hi! Here is the partial email that we sent to this client (personal information removed): "We completely understand your concern. We have had thousands of our FURY and FURY 2 units out in our client's hands for 18 months plus, and have had less than a 1% defect rate. Our FIERCE is a brand new...

Hi! Thank you for the question! The convection heating element heats the stainless steel tube and therefore heats the air as it passes through the tube prior to entering the chamber. All the Best! Healthy Rips Team https://www.healthyrips.com

Hi! Thank you for the question! Air will pass through the least point of resistance. If you plug the intake hole and then pull on the unit, this could cause abnormal airflow from somewhere other than where it is supposed to come through. With an unblocked intake - you would not be getting...

Hi All! Thank you for all the valuable initial feedback on our FIERCE - it is very much appreciated. The feedback we have received is overwhelmingly positive - although we did read a couple of posts here and were contacted about a smell/taste potentially caused by the EVA foam packaging? (That...

Hi! This one works really well: https://www.barska.com/loaded-gear/gear-cases/loaded-gear-hd-50-protective-hard-case.html All the Best! Healthy Rips Team https://www.healthyrips.com

Hi! Thank you for the question. The ‘Accessories Attachment’ is lined with high-temp, food-grade silicone. No worries sliding your hot glass stems through it. The o-ring seal is the same silicone material as well :). Have a great FIERCE day! Healthy Rips Team https://www.healthyrips.com

Hi - To answer your questions, we have started processing the FIERCE shipping labels and you will be receiving tracking numbers today and tomorrow. We are packaging hundreds of preorders now and will be shipping them tomorrow (Friday)! We ship via USPS and the first FIERCE preorders should be...

Hi - thank you for the question! The mouthpiece on the FIERCE is about twice as long as the FURY 2, doubling the vapor path as well. This longer vapor path cools the vapor very well whether using the native mouthpiece or the standard glass mouthpiece which is also included in all of the FIERCE...

Hi All, We wanted to clear up this small confusion about the 3 clicks on/off subject you have been discussing. You are all correct. Over a year ago, in our very first FURY 2 production run, the units required 3 clicks to turn on/off the unit. If you clicked more than 3 times rapidly - the unit...

Hi, We understand your concern. Please realize that we have not overlooked anything - the 'extreme testing' that we are currently referring to is on our production units. All of our previous testing has been done on our pre-production models. We have finished this last round of 'extreme testing'...

Thank you so much for your patience! Our philosophy is to try to break our own products so that our clients are not the guinea pigs. In our 'extreme testing', we have pushed and pulled the FIERCE far beyond any normal use to avoid this exact scenario. Have an amazing weekend everyone! Healthy...

Hi All, We wanted to get an email out to all of our clients who preordered our FIERCE before posting here on FC. FIERCE Update! We want to start by thanking you for trusting us with your FIERCE preorders! We have experienced a slight delay, as this is a new product and there were a couple of...

Sorry for the late reply! Yes you can charge the battery in the FIERCE - replace it with another one and charge it as well. You can do this multiple times if you have several batteries. BTW - our FIERCE is charged via USB-C connection which is reversible (any way you plug in is the right way)...

Hi and thank you for the question! The FIERCE is about the size of a man's wallet and weighs about 10 oz. It has a Kirksite Alloy body and is extremely sturdy. It will hold up very well under the elements :). Have a great day! Healthy Rips Team https://www.healthyrips.com

Hi! Yes - of course Troy will be one of the first to get a FIERCE. We did a few FIERCE sessions with Troy, Randy (PIU), and others at the Las Vegas Champs show with our final FIERCE prototype. They were able to play around with it as well :). All the Best! Healthy Rips Team...

Hi! Thank you for your question. It will take a couple of weeks for our international partners to receive their orders from us once we have them ready to ship. That would put the timeline around the middle of October. All the Best! Healthy Rips Team https://www.healthyrips.com

Hi All! FYI - we have a Labor Day weekend sale on our website ending Monday at midnight PST. Save $20 off of any FURY 2 bundle using coupon code: LABORDAY during the checkout process :). Have an amazing Labor Day weekend! Healthy Rips Team https://www.healthyrips.com

Hi! We discussed this idea with our team including our technicians. Having a power adapter slide into the battery bay would require significant revisions that would not be feasible at this time. However, with the very long battery life and with the option to purchase extra batteries at only $20...