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This is the worst place I have ever bought something from. The vape I ordered arrived broken. I have been waiting on them for 2 weeks to contact me back. I first talked to Amy and she told me it wasn't her job to deal with returning items. I then contact kyle and he told me he would check...

Well I'm glad to know that I do in fact have the cloud plus so I'll be sending it in for some repairs. Mine is SN 2600 and I guess I was just one of the unlucky few that ended up with it not working. I will be glad when I get a proper working one from everything I've read on all these pages...

Does anyone know how to tell the difference between a cloud and a cloud plus? I would rather find out before I send it in so I know what I have. The last thing I want is them trying to sell me something I already have. I find it odd they won't tell me how to tell the difference but instead...

It has been like that a while. Think it means out of stock or maybe you need to contact them directly.

I have filed a formal ticket with them. That's when the $150 charge came up. What I really want to know at this point is if I already have a cloud plus seeing as I received it 2 days ago. So how do I tell the difference between the regular cloud and the cloud plus?

How do you tell the cloud apart from the clould plus? I was told the $150 was to get the better updated version. I did some searching after what you said and it's really confusing me. Other retail stores online are selling the Cloud plus for the same price only adding $150 for the extra year...

Well I must be one very unlucky person. I just got my cloud 2 days ago. When I first turned it on at 12 o'clock position it got so hot I couldn't pick it up. I turned it off for a hour to let it cool down then back on and it still got pretty hot but I could pick it up. I got to use it once...