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I mean during use following the warm-up period, it only stays on for about 15-20. Everything is fine up to that point it just won't stay on long enough to get substantial use

My pinnacle pro will not stay on longer than 15 minutes and I purchased it less than 3 months ago. Ive attempted to contact vapor blunt by email as well as phone multiple times from their contact info on their website. Does anyone know how to get them to respond I just want to use my pinnacle...