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I used to believe that before I had to get another company involved to force Davinci to replace my broken IQ2’s. I will add that Davinci is now replacing my broken IQ2’s, but that was the worst customer service I’ve ever had with a company.

I'm so done with this company. They replied to my question of whether or not they fixed the dosage/draw calculation with "please send a video describing the problem". Seriously this product has major flaws. I'm $600 invested in 2 IQ2's, $50+ in IQ2 accessories, and another $100 in shipping...

Just got my RMA back for the one that didnt power on and dosage calculation didn’t work. The device now powers on, but the dosage calculation still doesn’t work. There is no meter on the screen nor is there a total dosage caculation when turning off the device. I was pretty clear with the 3...

Yea, I'm not worried about the repair on the one they have right now. This is my second warranty with an IQ2 and will be mailing another off soon which I hope will be replaced as it has a lot of problems and is dangerous. The only other product that I've had more issues with other than the IQ2...

It started happening yesterday and I was able to get a video clip of it finally. When turning on the device, it was flashing all the led's once and then shutting off. A little different then flashing 3 times while using though. Also, the display stopped working for about 10 min... I already...

Just sent one of my IQ2's off to Davinci for repair. One odd thing with my other problematic IQ2 that just happened is that the screen stopped working. The haptic feedback (vibration) still worked, but the screen didn't. I had to remove the battery and re-insert to get the screen to start...

I currently own 2 IQ2's each with their own fair share of problems. What you just described is what is wrong with my first one. It rarely happens but when it does, it enters a runaway heating mode cooking the entire bowl and requiring extreme cleaning. This has happened 3 times in the past 6...