AirVape Shipping thread

This is all true. The lack of communication is really not good business, especially when it's pretty effortless to send emails. They make a good product but their marketing is hurting them.

i wonder why the pre-orders process with so many vape companies, do this? don't think this is just an exclusive Airvape launch problem. idk it is frustration, indeed.

At first I didn't mind waiting but I feel bad for you Dr. G. That's ridiculous, so much so that I think I will be canceling my April 15th order! I emailed them today and if I don't hear back in a week that might be it.

seedy53 said:

i wonder why the pre-orders process with so many vape companies, do this? don't think this is just an exclusive Airvape launch problem. idk it is frustration, indeed.

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If your companies financials are tight it can make a big difference to have the money from pre-orders come in a few months earlier than you are going to ship the device. It removes the need to estimate how many pre-orders there are going to be, and you can pay for the production cost with the money from the pre-order sales, instead of having to front the money in hopes that there are going to be as many pre-orders as you paid to be produced

Pistol Pete said:

At first I didn't mind waiting but I feel bad for you Dr. G. That's ridiculous, so much so that I think I will be canceling my April 15th order! I emailed them today and if I don't hear back in a week that might be it.

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Thank you.

I always have loved the ALP and have always been a huge fan. Gary always communicates and I have certain situations in the past that were taken care of pretty fast.

It is very strange the lack of communication I must say....I have never experienced this with him or this company. My friend that ordered at the same time as I did never got a tracking number...or emails. So...I am not sure what in the world is going on and I am going to be more confident that Gary will get in touch soon and clarify everything. In the meantime, I am enjoying another launch that happened without a hitch...a brand-new company too. I wish Gary and Alp all the best...it's a very competitive market as we all know and these things can set back a company big time.

All the best to Pistol Pete. Cheers,

DrG

Dr. G said:

It is very strange the lack of communication I must say....I have never experienced this with him or this company.

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I've only ever contacted Airvape (EU) customer service once, about 2 months ago, because I wanted to order a replacement lid for my AVLP1 (I wanted to mod it to work with S&B dosing capsules, but didn't want to ruin my original lid) and never got a reply.

I wouldn't even mind if they said no to me ordering the part, since they don't stock the lid as a replacement part and it's clearly not a warranty case. Still disappointed they didn't even bother to reply

Anivia said:

I've only ever contacted Airvape (EU) customer service once, about 2 months ago, because I wanted to order a replacement lid for my AVLP1 (I wanted to mod it to work with S&B dosing capsules, but didn't want to ruin my original lid) and never got a reply.

I wouldn't even mind if they said no to me ordering the part, since they don't stock the lid as a replacement part and it's clearly not a warranty case. Still disappointed they didn't even bother to reply

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top lid for the avlp1 unit ? they don't sell that to public, pretty sure. battery cover lid they do.

seedy53 said:

top lid for the avlp1 unit ? they don't sell that to public, pretty sure. battery cover lid they do.

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Yes, I know, at least they don't stock it on their website where you can order the other replacement parts. I was hoping they might be willing to sell one to me if I contacted them, and I would have been perfectly fine with getting a "no" as reply. But not even replying to the email is a bit rude, and worries me if I ever do have to make a warranty claim.

At this point I just hope the lids of the AVLP and AVLP2 are interchangeable, then I can mod one of them and keep the other stock

Anivia said:

Yes, I know, at least they don't stock it on their website where you can order the other replacement parts. I was hoping they might be willing to sell one to me if I contacted them, and I would have been perfectly fine with getting a "no" as reply. But not even replying to the email is a bit rude, and worries me if I ever do have to make a warranty claim.

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I will say this, they’re responsive wrt warranties. I’ve gotten very good service from them in that regard. They’re just absolutely shit at rolling out new devices transparently. But there’s far too much company fetishism in the vape world to begin with.

jbm said:

I will say this, they’re responsive wrt warranties. I’ve gotten very good service from them in that regard. They’re just absolutely shit at rolling out new devices transparently. But there’s far too much company fetishism in the vape world to begin with.

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Thats nice to hear, especially since they are (to my knowledge) the only manufacturer advertising lifetime warranty

Anivia said:

Thats nice to hear, especially since they are (to my knowledge) the only manufacturer advertising lifetime warranty

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edit- punc, words and such
no, h.r. offers one, well kind of, but not to be discussed in airvape thread