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Stündenglass Modül

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Madtater

Well-Known Member
The angle of the mouthpiece combined with the size of the device seems a bit awkward.

The hit looks really good though.

Not sure if i would spend the money for this to switch from my peak pro.
 
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raisin

Well-Known Member
Well I caved and purchased one from element vape. Modul, dok, and glass for about $280.

Gotta say I am extraordinarily impressed so far. Probably gonna order another 1-2 concentrate tanks as back ups, I’m pretty much splitting my use between this and the switch 2 right now.

Finding ideal temp is highly dependent on material/strain/etc, even more than other devices I’d say. Seems like anywhere from 490-580 is where I usually land.

Would def appreciate any tips and tricks from more seasoned users!
 
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raisin

Well-Known Member
Gotta say I’m disappointed with Studenglass right now. I did buy a second tank, and things were fine for a bit, but now whenever I start a session and it finishes coming to temp, the modul is canceling the session within a few seconds.

I reached out to support, they asked for a number of photos, a video of the issue, and proof of purchase. After supplying everything they asked, they recommended a reset which I tried and then informed them that it made no difference. This was the response I got from support, and I find it completely lacking:

To keep your device running smoothly, we suggest using Q-tips or cotton swabs gently dipped in isopropyl alcohol for cleaning. Take a moment to clean the bottom of your tank, the connection ring, and the smoke pathway, as well as inside the coupling where the tank inserts and its smoke pathway. This approach works wonders for carefully removing any resin build-up that can happen over time. Just a quick reminder: please avoid soaking or submerging the heating tanks in any liquid or cleaning solution, as this could cause damage. Instead, focus on spot cleaning to help your device last longer. If you have any questions or need more help, don’t hesitate to reach out—we're here for you! We hope you find this information useful!

Best Regards,
Studenglass
 
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raisin

Well-Known Member
Another disappointing update from Studenglass:

"Thank you for sharing this information! I noticed that in both videos, while the Modul was heating up, the carb cap was being twisted and touched. Since the connection is quite sensitive, this might have affected the performance. Could you please send us a similar video with the carb cap completely removed and not in contact with the tank during the heating process? That would really help us out!"

For the record, theres only one video, and I only "twist" (as in, use the cap) AFTER the unit has come to heat. I asked to escalate the ticket and called out the mischaracterization of my video. But it's not looking like Studenglass is willing to provide support for a faulty unit.

Despite my initial recommendation, can't say I would still recommend it. Support here makes puffco look accommodating (ime).
 
FlyingLow

FlyingLow

Team NO SLEEP!
Sounds like customer support is not 100%... from google AI:

AI Overview


Stündenglass customer support: a mixed bag
Stündenglass receives mixed reviews regarding its customer support. While some users report positive experiences and praise the responsiveness of the customer service team, others express frustration with the responsiveness and effectiveness of the support, particularly when dealing with warranty claims or more complex issues.
Here's a summary of the situation
  • Positive experiences: Some users have reported positive experiences with Stündenglass customer service, especially when it comes to replacing faulty parts or addressing product-related issues, suggesting that the support can be effective in some cases.
  • Warranty and claims: The company offers a 10-year warranty (2 years for Modül), but customers need to register their product with a valid serial number and proof of purchase to qualify. Some users have expressed difficulty in getting their warranty claims honored or receiving timely responses from the company, especially when experiencing problems beyond simple troubleshooting.
  • Difficulty resolving complex issues: Some customers have reported difficulties resolving more complex issues, like leaks or loss of suction, even after following recommended maintenance and cleaning procedures. There are complaints that the company's responses are not always helpful or effective in addressing these issues.
  • Contact information: Stündenglass customer service can be reached via phone at 1-800-993-4503 (available Monday-Friday, 10 am-6 pm EST) or by emailing customerservice@stundenglass.com. For technical support, it is recommended to include pictures or a short video of the issue, along with the serial number and proof of purchase, when contacting them.
Potential takeaways
  • While Stündenglass boasts a long warranty period, the ease and effectiveness of their customer support might vary.
  • Customers facing issues beyond basic troubleshooting might experience difficulties and delays in resolving their problems.
  • It's important to register your product with Stündenglass immediately after purchase to be eligible for warranty support and be prepared with documentation when contacting support for technical issues.


how good is support from studenglass?

Stündenglass customer support: a mixed bag
Customer reviews and feedback regarding Stündenglass customer support paint a somewhat mixed picture, with some customers reporting positive experiences while others express frustration and disappointment.
Here's a summary of the feedback:

Positive aspects
  • Availability: Stündenglass offers multiple ways to contact customer support, including phone and email, during regular business hours (10 am-6 pm EST, Monday-Friday).
  • Responsive for damage claims: If you receive a damaged item, Stündenglass encourages you to contact them directly via email with photos or videos of the damage, your serial number, and proof of purchase.

Negative aspects and areas for improvement
  • Warranty limitations and processing: Some customers have reported difficulties with warranty claims, particularly with the 10-year warranty, suggesting that Stündenglass may not always honor it readily.
  • Clogging issues and troubleshooting: Some users have encountered persistent clogging problems, even after following cleaning instructions, and have expressed dissatisfaction with the lack of effective troubleshooting provided by the company.
  • Price of replacement parts: The cost of replacement parts and associated shipping fees have been criticized as being disproportionately high.
  • General unresponsiveness/lack of follow-up: Some customers have reported that Stündenglass customer service becomes unresponsive or disappears when facing more complex issues beyond simple troubleshooting or easy fixes.
 
FlyingLow,
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raisin

Well-Known Member
After a little more back and forth, Studenglass offered to send a new concentrate tank out for me to try, and asked I follow up if that doesn't help. Judging by their language, they then may replace the modul unit.

I'm happy to try a free tank if that's what it takes. As long as they, and I, are doing something to further the matter, I feel a lot better. I tried my first tank out and I really have to move the cap violently so the magnetic seal on the tank lifts. It's not perfect but definitely much better, so maybe it is an issue with this second tank, but fundamentally it feels like my unit is very sensitive. Which with a little searching seems to be a common complaint.

Ultimately I'd recommend this unit if you can take advantage of a heavy discount, like element vape has/had. But at full price? Between the support difficulty, premium cost, and common complaints, I'd stick with something a bit more reliable.
 
raisin,
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