Update: They responded a few days later after they had already shipped a replacement.
They said originally it was going to be a brand new retail unit but I got this instead after the interaction where they asked me to pay on return shipping:
The unit was banging around in the box and that bubble wrap is only at the top. Maybe 40% of the box has packing.
It is mint condition physically which is nice, but it didn't turn on. I was going to try the reset but as soon as I plugged in the Tafée charger it lit up and seemed to work normally. If I click both buttons 3 times to lock however it will turn off and NOTHING I do will get it to respond unless I plug in the USB cable. As soon as that gets connected, boom, it is alive and I can unplug it and use normally.
Anyone else had an issue like this? Aren't they supposed to test these units prior to sending?
I am pretty deflated on Tafée at this point but it was really nice for the brief time I got to use it. Wildly enough, I have only had it in hand for maybe two weeks but I'm outside the return window even.
Also kinda annoyed because they told me it would ship with a 2 day window within 24 hours of receiving my original unit and instead they sent ground. I told them I had a trip and was trying to make sure it wouldnt end up coming now but either they had selective blindness or ignored it because it was the main point of my email before they receive my unit. I ended up delaying the trip so I could be home for the delivery....
Again, I am feeling like Tafée is not up to par on service. Nothing they have said to me is what they've actually ended up doing and they were very clear in placing the blame on me while saying "though we could improve communication."
I am so torn on this company. They have an excellent device (when it works), but the experience from the first purchase delivery to now has been rough for me. I hope nobody else has this experience.
If it were a $100 device I would have a completely different view. They said they do not provide an experience like Puffco because Puffco is made in China and theirs is made in Canada... I really fail to see how that matters for customer service. Sounds arrogant.
Anyway I have another email off to them describing this issue and we'll see what they say. I'm not sure I want to complain anymore because it seems like I got punished for what I felt were very valid issues.
They said originally it was going to be a brand new retail unit but I got this instead after the interaction where they asked me to pay on return shipping:
The unit was banging around in the box and that bubble wrap is only at the top. Maybe 40% of the box has packing.
It is mint condition physically which is nice, but it didn't turn on. I was going to try the reset but as soon as I plugged in the Tafée charger it lit up and seemed to work normally. If I click both buttons 3 times to lock however it will turn off and NOTHING I do will get it to respond unless I plug in the USB cable. As soon as that gets connected, boom, it is alive and I can unplug it and use normally.
Anyone else had an issue like this? Aren't they supposed to test these units prior to sending?
I am pretty deflated on Tafée at this point but it was really nice for the brief time I got to use it. Wildly enough, I have only had it in hand for maybe two weeks but I'm outside the return window even.
Also kinda annoyed because they told me it would ship with a 2 day window within 24 hours of receiving my original unit and instead they sent ground. I told them I had a trip and was trying to make sure it wouldnt end up coming now but either they had selective blindness or ignored it because it was the main point of my email before they receive my unit. I ended up delaying the trip so I could be home for the delivery....
Again, I am feeling like Tafée is not up to par on service. Nothing they have said to me is what they've actually ended up doing and they were very clear in placing the blame on me while saying "though we could improve communication."
I am so torn on this company. They have an excellent device (when it works), but the experience from the first purchase delivery to now has been rough for me. I hope nobody else has this experience.
If it were a $100 device I would have a completely different view. They said they do not provide an experience like Puffco because Puffco is made in China and theirs is made in Canada... I really fail to see how that matters for customer service. Sounds arrogant.
Anyway I have another email off to them describing this issue and we'll see what they say. I'm not sure I want to complain anymore because it seems like I got punished for what I felt were very valid issues.
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