Yes they did that with mine too. In fact they haven't even told me what to do with messed up one, just asked me to scratch the support ticket number on the front and back of it.
Got my replacement, just letting it burn off any residue. Still not sure what I'm supposed to do with old one, they didn't ask for it or send a return shipping label with new one.
🤷🏽
I'm not really picky. One that just pop in like the stem would be bang if the threat of accidental water damage to vape is minimal. A bong and rocking it inverted works too. Just not looking to spend an insane amount 🤷🏽