So a little less than 3 years ago I was in the market for some in-ear headphones to take to work with me. After doing a lot of research, I found that I could get a super good bang for the buck deal by buying the Klipsch X5 headphones. They werent as fancy/light/good as its more expensive sibling the X10... however it got you most of the way there for less than half the cost. Anyway, I ended up getting a paid of X5s for $135 off of Amazon, with free shipping! Skip ahead a year and I found that the rubber stress relief on one of the ear buds was splitting. This didn't hurt performance or functionality, but it irritated me enough to contact Klipsch. They told me to send it in for a warranty evaluation, which I did. About a week later I get a call from Klipsch telling me that they got my headphones and that they were sorry to inform me that they stopped making the X5, so if it was okay with me (yes, they asked) they would send out a new of their new $350 X10i headphones. I agreed, and they were glorious... Until a few weeks ago when I noticed that the stress relief on the 3.5mm jack side was starting to do the same thing. So again I contacted Klipsch. They didnt want me to get it evaluated, they just told me to send them back and they will replace them. Well, I got another call today. Same conversation, except this time they were sorry to inform me that they X10i was discontinued and that they were sending me a new set of $350 X11i headphones. Fucking winning. Props to them, that is the ideal model that all consumer good companies should strive to match.