Thank you Mark at Vriptech! Your customer service is beyond fantastic. Your personal attention to each customer goes way beyond expectations. I ordered a few glass screens and instead of having to pay $10.25 in shipping, you offered to find a padded envelope and reduce the shipping cost significantly. Never heard of a company that reaches out to their customers on such a personal level! And this is not the first time. When my old Legacy vaporizer no longer had parts available, You gave me a deep discount to purchase a new Percolator. Additionally, you sent me some parts for the old one which I was able to resurrect and use as a spare! Customer service Par Excellence!!