VaporNation.com - Your Online Vaporizer SuperStore

Discussion in 'Supporting Retailers' started by VaporNation, Jul 18, 2011.

  1. VaporNation

    VaporNation Vaporizer Superstore Retailer

    Messages:
    337
    Location:
    Los Angeles, California
    Thanks so much for sharing your experience! We truly appreciate the kind words and are thrilled to have you as a customer! :razz:

    We'll PM you regarding your rewards points. No problem at all.
     
  2. 417kt

    417kt New Member

    Messages:
    5
    Not really having that great of an experience with them so far. I placed my order on December 2nd. It's been about 5 days and the order status of the order is still 'Processing'. I called today (the 7th) and a customer service rep told me that my item was due to ship today and I was to receive the tracking information when it shipped. Well, it's about 7:45 pm and I haven't received an e-mail. The order status on their site still says 'processing'. Not really a fan of spending $175 just to read the word 'processing' every day and receive very minimal updates (that are apparently not even true).
     
  3. VaporNation

    VaporNation Vaporizer Superstore Retailer

    Messages:
    337
    Location:
    Los Angeles, California
    We're truly sorry about the delay. We've been a bit behind due to holiday craziness, but are just about caught up.

    If you'd like to PM me with your order #, I'll ensure that it goes out the door today.

    Once again, we really appreciate your patience and your business!
     
    KidFated., SSVUN~YAH and Philreal187 like this.
  4. 417kt

    417kt New Member

    Messages:
    5
    Thanks, but that won't be necessary. The item shipped out today. I understand you're behind, but I still don't really like that a rep told me when it would ship out and it didn't. Not a big deal since it was only a one day difference, but oh well.
     
  5. VaporNation

    VaporNation Vaporizer Superstore Retailer

    Messages:
    337
    Location:
    Los Angeles, California
    Right on. I'm sure our customer service representative would not have given misinformation on purpose, but certainly a mistake on our end.

    We appreciate your patience and understanding.
     
    Philreal187, AJS, Hashtag46&2 and 2 others like this.
  6. VaporNation

    VaporNation Vaporizer Superstore Retailer

    Messages:
    337
    Location:
    Los Angeles, California
  7. KimDracula

    KimDracula Well-Known Member

    Messages:
    582
    Worst service imaginable. I will not be using Vapornation again.

    11/23: I order HydraBomb
    Next day I am told it is out of stock but will be back in stock in 7-10 days.
    I say, "No problem, good news." and wait.
    More than a week passes and I contact them again.
    It will be back in stock in 7-10 days. ????
    I say I was told that BS already and the CSR breaks down and tells me that they really don't know when they're coming. At that point I ask for a refund because VXH has them in stock (and now I need a refund for that because of how THEY do business, but that's another story) so just a refund, please.
    I am told that will take 3-5 business days.
    Yesterday was day 6. I received a receipt for the refund but no money.
    I contact Vapornation again and talk to Omar who only makes excuses for all the lies I have been told. He insists that everything is an honest misunderstanding and that it wasn't their fault for selling me something they didn't have and then lying about when it would be restocked and that refunds can take up to 30 days, despite the time I was quoted. Omar started losing his patience with my questions, I think, but wouldn't take any responsibility for the way things have been handled.
     
  8. VaporNation

    VaporNation Vaporizer Superstore Retailer

    Messages:
    337
    Location:
    Los Angeles, California
    While certainly not the kind of feedback we like to see, we appreciate you posting your honest thoughts about your recent experience. I have notified our retail manager and will be discussing how we can better handle situations like this going forward, as this is completely unacceptable, and NOT typical.

    Again, my sincerest apologies. Your frustrations are completely warranted, and I would be just as upset if I was in your shoes.

    Please know that these issues are being addressed, as we want everyone who purchases through us to have nothing but the best and seamless experience possible.

    Please PM us and let me know what, if anything, we can do to keep you as a customer in the future.
     
  9. KimDracula

    KimDracula Well-Known Member

    Messages:
    582
    I was running a little hot after that last phone call and felt the need to post that angry critique, but would like to point out that although I object to the way some of the transaction was handled, the people I dealt with were nice and made an honest effort to help. Although that call rubbed me the wrong way, I can say that I held Omar's feet to the fire pretty hard and he never broke and got rude.

    No hard feelings, VaporNation.
     
  10. mikeben

    mikeben Well-Known Member

    Messages:
    386
    I too have been having a very bad time getting them to cancel an Turbine order because it was out of stock and cheaper elsewhere. I have wrote 8 or 9 times, called a bunch, still not marked as cancelled. They kept making counter offers and all I wanted was a simple cancel. It's been days and days and still not cancellation or refund. I really will think twice ever using them again. They make it WAY too hard.
     
  11. mikeben

    mikeben Well-Known Member

    Messages:
    386
    Sorry for the double post but since it has been days I thought it would be OK. I should let everyone know I am getting my refund. It took a long time but they did come through in the end. I hope it was just the holiday rush.
     
  12. NimbusVapor

    NimbusVapor Well-Known Member

    Messages:
    201
    I too am having an issue with vapornation.com.

    I ordered a product on DEC 2 due to their good holiday sale and was notified a week later that the product was out of stock even though it was listed as in stock on the website.

    I asked for a refund to which I was told it was being processed... I still have not received my refund after numerous requests and followups , appearently I am going to have to contact my CC company today and dispute the charge in order to get my refund. Based on he previous posts and experiences reflected in this in this thread I would steer clear of vapornation.com as there are plenty of other suppliers with good customer support. I will follow up when this is resolved....
     
    Last edited: Dec 30, 2015
  13. redijedi808

    redijedi808 Maui Waui Quality Control Analyst

    Messages:
    94
    Location:
    Honolulu
    Despite the recent reviews, I decided to give VaporNation a try since they had a good deal on the Herbalaire. I took in consideration that it was the holidays which could have contributed the issues experienced by others.

    I was in a position where I could be without the $$$ if I needed a refund. I just went through one and it took almost 2 months to finally get resolved. My credit card company updated me throughout the process and assured me that I would get my money back but it will take time.

    My order was last week Saturday and being paranoid that the Herbalaire was not in stock(even though saying it was), I sent an email to their support on Tuesday. I received a very informative email within a couple of hours. The next day, which was the 3rd business day, my order was shipped.

    It arrived today which I was pleasantly surprised since I usually have to account for a day or two for living in the middle of the Pacific Ocean. Of course USPS must be way more settled then a week ago.

    I am very satisfied with my order with VaporNation and will definitely order from them again.
     
    VaporNation and SSVUN~YAH like this.
  14. VaporNation

    VaporNation Vaporizer Superstore Retailer

    Messages:
    337
    Location:
    Los Angeles, California
  15. VaporNation

    VaporNation Vaporizer Superstore Retailer

    Messages:
    337
    Location:
    Los Angeles, California
    Thanks so much for your support! We love hearing positive feedback like this.

    We truly appreciate your business and your kind words. We look forward to fulfilling all of your vaporizer needs in the future. :)
     
    redijedi808 and Philreal187 like this.
  16. mikeben

    mikeben Well-Known Member

    Messages:
    386
    Whatever happened is the past, they have their shit together now. Great work recently from them, got a turbine old style hydratube for super cheap. THEY were better back before the big sales. What a Tube!
     
  17. VaporNation

    VaporNation Vaporizer Superstore Retailer

    Messages:
    337
    Location:
    Los Angeles, California
  18. VaporNation

    VaporNation Vaporizer Superstore Retailer

    Messages:
    337
    Location:
    Los Angeles, California
    Taking some time to decompress and reflect this past weekend at Joshua Tree National Park. We, of course, brought the Vapir Prima along :)

    [​IMG]
     
    MinnBobber and Philreal187 like this.
  19. AJS

    AJS Calm Consistency

    Messages:
    1,621
    For some reason the other day, VaporNation allowed me to add a Walnut Classic Vapman to my cart for $86 ($68 with coupon code). But today, when I updated my cart, the item disappeared, and is charging the full $140. I was so confused when I saw $86, but was so happy at the price, must of been a glitch, bummer, haha.
    Just wanted to point it out to you guys :)
     
  20. VaporNation

    VaporNation Vaporizer Superstore Retailer

    Messages:
    337
    Location:
    Los Angeles, California
    Interesting. Thanks for pointing that out. I'll bring it up to our programmer. Do you mind if I ask which coupon code you were attempting to use?
     
  21. AJS

    AJS Calm Consistency

    Messages:
    1,621
    FC21
    Even without the discount code, still had it in my cart at the same price as the Basic. The Classic should be $55 more I believe than the basic, but it wasn't adding the extra $55 when I selected Classic.
     
  22. VaporNation

    VaporNation Vaporizer Superstore Retailer

    Messages:
    337
    Location:
    Los Angeles, California
  23. VaporNation

    VaporNation Vaporizer Superstore Retailer

    Messages:
    337
    Location:
    Los Angeles, California
    Philreal187 likes this.
  24. 158120142

    158120142 New Member

    Messages:
    3
    Location:
    Alabama
    So I bought a mivape from vapor nation during the memorial day sale and it came in defective. I mailed it back with the assigned ram number on outside of the box. It takes the accounting department from friday till thursday to declare it is indeed a defective unit. I tell them i'd rather get a credit for something else because i lost confidence in the mivape. That said no problem so I ordered the vapeexhale cloud evo. Then i ask if i can get the discount for this order since the sale has passed. This is when it gets even more messed up. They tell me that sadly they don't allow discounts on credits and can only discount the difference. So if I hadn't received a defective unit from them then I would have saved $70 vs. only saving $30. One star. Except Omar in customer surface; he was cool about it and it was out of his hands.
     
  25. blazedd

    blazedd Well-Known Member

    Messages:
    66
    WOO love vapornation!!! Can't wait!! will update this as a full review once arrived!
    for anyone worried about shipping: I chose the 'free shipping' option and these guys are ON POINT! they WILL ship your items out FAST!! also AMAZINGLY fast and courteous customer service!
     
    Last edited: Jul 6, 2016

Support FC, visit our trusted friends and sponsors