I was at their service center. Seems like things are back on track. Got my ViVape tuned up, while I waited. These guys are completely legit, and from what I gathered there HAD been a slight speed bump in their business plans, but things are much smoother now. I would recommend you give them another shot. These guys have been at it a long time, and any shadiness is likely an honest mixup. I truly do not see any of these guys looking to scam someone for a few bucks. I have what some might call a vaporizer museum, and I can tell you that the ViVape2 is hands down the best vaporizer I have ever used. I vaped some wax into a bag today, and it was AMAZING.