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VapeXhale Cloud

Discussion in 'Plug-in Vaporizers' started by stonemonkey55, Mar 1, 2012.

  1. stonemonkey55

    stonemonkey55 Chief Vapor Officer Manufacturer

    Messages:
    2,994
    Sorry to hear about your troubles with your replacement unit. That is really, really bad luck and we're sorry for your experience. To be 100% honest, we've had extremely bad luck with units that have been sent to forum members.

    I don't know if it's Murphy's Law or what but rest assured, with the new non-ticking units, we are seeing a less than 2% failure rate. Based on the amount of Clouds we've sold, if there were as many broken units overall that appear to be in this forum, we would definitely by in a dire financial situation.

    I'm happy to say that the opposite is actually true. We've begun working with distributors and really expanding business in 2013. You'll see alot of new products, websites, and of course, lot's of glass glass glass!.

    I haven't seen any Xmas themed videos, guess no one wants HydraTubes :)
     
  2. b0

    b0 Vapor powered

    Messages:
    1,015
    Location:
    Spain
    SM55 Don't forget overseas customers!!
     
    Qbit and natural farmer like this.
  3. newVaper420

    newVaper420 Vapor Enthusiast

    Messages:
    911
    I'm happy to hear about your success actually.

    However, I still have my main issue. So I assume I am awaiting the standard response from the support team? I guess this is gonna take a long time to return. I have not received anything at the current moment yet, sent this morning at 7:00am eastern time.

    It's already packaged up, and ready to send, but I have not received anything yet. And this will be the third time I'm paying for shipping charges, uggh. I have plenty of ELBs, LOL.
     
  4. MarcellusWiley

    MarcellusWiley Dab Trotter

    Messages:
    564
    Location:
    Florida
    I just bought a Nikon D3200 yesterday...just give me a little time man!!! i'll have a super high quality vid for your xmas viewing pleasure :D
     
    Xchadb likes this.
  5. Xchadb

    Xchadb Brownglass Glass Blower

    Messages:
    981
    Location:
    CO Springs
    Let me know if you need any help with editing and camera setup, filming with DSLR's are tricky ;)


    BTW ive aleady got tons of ideas for my video :) just need my cloud tomorrow and ill be all set :)
     
    MarcellusWiley likes this.
  6. darkrom

    darkrom Great Scott!

    Messages:
    3,595
    Location:
    Massachusetts
    FWIW I run my cloud OFF the surge protector. I am hesitant to tell anyone to do the same since god forbid you have an uber rare surge, but IMO there has to be something to it.

    Have you TRIED using it without the surgey? I figure its already broken, you really have nothing to lose.
     
  7. newVaper420

    newVaper420 Vapor Enthusiast

    Messages:
    911
    I already sent back my unit. I'm quick. I got the email, and I just shipped it back. I want it back as soon as possible.

    Is it wrong to feel so sad you want to cry? I absolutely love this thing. I can't believe it happened again.
     
  8. Xchadb

    Xchadb Brownglass Glass Blower

    Messages:
    981
    Location:
    CO Springs
    best feeling ever is knowing you got it out like same day, feels quite burnt ass feeling at first but its cool knowing they got your back and youre getting a brand new one! imagine if you had to pull the card back outa the wallet again? thats what i thought :)

    i was so excited to let my friends try (mostly prefer smoking but were stoked to try it) we went out and picked up the perfect sack, come back home and of course it fails, the worst part was just feeling let down by a vaporizer because i love them so much.

    just sucked to see the dumbass pipe in the corner to still be kicking, when i know this thing can push CLOUDS way harder than any gay faggot ass smoking pipe bullshit!!! god i hate smoking so much now.
     
  9. newVaper420

    newVaper420 Vapor Enthusiast

    Messages:
    911
    Absolutely agreed. It's way worse the 3rd time though, trust me :-)
     
  10. Xchadb

    Xchadb Brownglass Glass Blower

    Messages:
    981
    Location:
    CO Springs
    i know i just read thru all of that, and was just thinking back to how mad i was, only because i had all my backup vapes lent out and i need to get em back cause this was my daily driver forsure.

    i saw your story and just instantly felt better and shut up, and ill already have a box and bubble wrap with the address to the return dept labeled out all ready to go for next time it breaks itl be sent off right away, since the 2% and murphys law apply to me.

    i just need a second cloud, thats all :)
     
    newVaper420 likes this.
  11. pakalolo

    pakalolo RoboMod v3.17 (ticking) Staff Member

    Messages:
    6,553
    Location:
    Other side of your screen
    This kind of comment is inappropriate and if I see anything like it again, you're getting an infraction.
     
  12. Slightly Medicated

    Slightly Medicated (SliM) Iron Lungs

    Messages:
    1,960
    Location:
    Washington State
    Keep in mind our return facility address could change. I would not label any return boxes in advance because things change.

    We have also had a couple of people send off their package before they even got a response from us. In the future this could cause major problems with getting your unit serviced.

    If you need to file a warranty claim please wait for instructions before you label or return your packages. It will lead to less confusion overall. We are constantly working to improve the process, so things can change.
     
  13. newVaper420

    newVaper420 Vapor Enthusiast

    Messages:
    911
    Absolutely, I figured this was going to happen, so I packaged it and addressed the from, but not the to. And I actually meant to state that it was different this time around. Also, I had to print out an RMA slip. So I slipped it into the box, and printed the new return address.

    It was different than my previous returns 2 months ago.
     
  14. Xchadb

    Xchadb Brownglass Glass Blower

    Messages:
    981
    Location:
    CO Springs
    yikes, i apologize, i have a broad sense of humor and a loud mouth :-x im sorry

    i meant no offense to anybody that took it, i work in the beauty industry, trust me im about as tolerant as they get. Over half my clientele are either gay or lesbian and you just get really comfortable after a while.

    i say those words as adjectives, not hate, by all means, im just a young hyper ass kid and those are the first words out my mouth and it shows my immaturity.
     
    JCat, pakalolo, Your Highness and 2 others like this.
  15. newVaper420

    newVaper420 Vapor Enthusiast

    Messages:
    911
    I'm just hoping they can get me a new unit next week so I can at least have a unit for New Year's.

    I realize I'm being impatient here, but after 3 times of busting, I just want a working unit.
     
  16. Seek

    Seek Apprentice Daydreamer

    Messages:
    1,476
    With 2% failure rate, it should be 1 in 125.000 probability having 3 busted Clouds in a row if that can make you feel better. And 1 in 6.250.000 for 4 in a row. If another Cloud gets busted, you would be one in milions of Cloud owners statisticaly.
     
  17. Your Highness

    Your Highness Cannasseur

    Messages:
    278
    Location:
    Vaporizer.Expert
    Wishing you a very Cloudy 2013!!!! The fourth will be the charm :)

    I would play lotto...
     
    VapeNStone likes this.
  18. newVaper420

    newVaper420 Vapor Enthusiast

    Messages:
    911
    I only have bad luck, not good luck. LOL. Like I said, and I'll say it again, last time it took me 3 weeks to get a working Cloud, I just hope it's faster this time around. I would really love to have a working unit in my hands next week sometime.

    I guess part of my disappointment is the fact that I've had to pay shipping 3 times. So $66 bucks extra already. I know I get ELBs in return, but I've already got plenty. LOL. And the fact that I'm being treated as if it was my first return yet again.
     
  19. VapeNStone

    VapeNStone Mark

    Messages:
    2,821
    Exactly!! haha I don't mean to laugh, but maybe he should go buy a lottery ticket :lol:

    EDIT: Just seen the above posts lol

    Maybe this time around they will give you something a little nicer for extra? Cloud buddy??? A Hydro foot?
     
    Your Highness and newVaper420 like this.
  20. Hioctane

    Hioctane Vaked

    Messages:
    89
    Location:
    San Diego
    Sometimes suck to be the first to have the newest things.....bugs need working out. For me, it was worth the risk! Lol
     
  21. Xchadb

    Xchadb Brownglass Glass Blower

    Messages:
    981
    Location:
    CO Springs
    mine got there monday according to tracking, weds night i recieve a tracking number that it was shipped, NO complaining there! they said 1-3 weeks, here it is few days before christmas, how about that? happy to know this warranty is solid quick and easy, returns are such a pain but this took care of itself! thank you to whoever made that possible!
     
    Seek likes this.
  22. newVaper420

    newVaper420 Vapor Enthusiast

    Messages:
    911
    I just want to re-iterate that my Cloud unit's LED never turned green. It was RED for well over 40 minutes. I decided to use it anyway. When I took a hit, I got yellow thick smoke and the medicine that came out was black and burnt.

    When it worked, the LED was green and everything was operational and fine at 12:00 O'Clock. And it is the best vaporizer I've ever used in my opinion. None of my other ones compare.
     
    Buyola likes this.
  23. jackstraw62

    jackstraw62 Low temp deadhead vaporist

    Messages:
    274
    Location:
    Lake Tahoe
    maybe you should get your electricity checked by an electrician. maybe your ground is not good. if you had a surge you need to replace the surge protector. This site might offer some insight http://electronics.howstuffworks.com/everyday-tech/surge-protector3.htm
     
    Puffers likes this.
  24. newVaper420

    newVaper420 Vapor Enthusiast

    Messages:
    911
    Not happening. Ground is fine. I live in an apartment building. Thanks for the suggestions, but I'm pretty sure it doesn't have anything to do with my power. Plus the ground light in my power strip is lit and the protecting light is lit. I have a Philips surge protector, and they claim the protection lights let m know if it's functioning properly and I haven't had any surges.

    Also, if my electricity is a problem, i'm sure it'd be a problem for way more people than me. People live in houses that are 100s of years old.

    I have a degree in Computer Engineering which was a combination of Electrical Engineering and Computer Science. I could get some equipment from work, but I pretty sure I'm good.

    I understand the Cloud is power sensitive, but if all my other electronics work no problem, this should too. My Extreme Q has no problems.

    But thanks for the suggestion.
     
    mscm888 likes this.
  25. bizzum

    bizzum Member

    Messages:
    19
    out of curiosity, how many hits are most of you getting out of a elb that is 50/60% filled, loosely packed.

    i see many people talking about getting 1 or 2 big hits, but i keep getting 4 to 5 and each one is full of vapor, maybe the 6th hit its tapers down.

    im not taking 20 second pulls like i see some people doing but im still pulling a long time on each one.
     

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