I must say my experiences so far with VapeWorld have been very positive. I just placed on order on the phone last week and the guy that helped me was quite knowledgeable and very friendly. But I think they should have a better policy when it comes to returns of defective merchandise. I repeatedly asked via email and when I was on the phone about the quality control of their quickdraw 300 because I had heard it was a re-branded v2 series 3 that have had quite a few problems. I was told that they have not heard of any problems with this unit. I had it for two days, used it maybe 5 times and it started to combust the herb. I have to pay $11.25 to send it back and when I asked if they would reimburse me or give me a credit of some sort the best they could offer was 10% off my next purchase but this can't be used on sale or discounted merchandise. This leave a bad taste in my mouth in more than one way. Sears which I consider a dinosaur and on their way out even takes back returns for free if there is an issue and when I had a problem with my snow blower last year Home Depot exchanged it twice by sending UPS to pick it up right from my house. I should also point out that I offered to drop the item to get a replacement at their depot here in the GTA and was told that was not possible either.