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Thermovape Cera (Original thread, closed because of chaos)

Discussion in 'Portable Vaporizers' started by SameOldTim, Nov 1, 2012.

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  1. NoddingDonkey

    NoddingDonkey Oil, Glass & I'm a bit of an ass

    Messages:
    140
    Location:
    On an oil rig somewhere
    I would agree except that I've already paid them. They owe no explanation to potential customers, still waiting anxiously to spend their money. Those of us who have already paid deserve to know why there is a delay so that we may make an educated choice to request a cancellation. If they choose not to offer an explanation then they accept a lost sale. When I front someone close to a grand and they're a week late on paying me back, their every breath becomes my business. I see this pre-order no differently.

    New date: new years
     
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  2. pakalolo

    pakalolo RoboMod v3.17 (ticking) Staff Member

    Messages:
    6,429
    Location:
    Other side of your screen
    That'll be enough of that, both of you.

    To everyone in general: Speculation is not helping, so please don't.
     
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  3. t-dub

    t-dub Vapor Sloth

    Messages:
    4,897
    Location:
    Oregon
    When I worked for Lexus I had people "front" me a lot more than a grand, and sometimes for products that were delayed, not received in perfect condition, destroyed in shipping, a few of the 15,000 parts weren't perfect, late, delayed again, missing accessories, damaged leather, paint issues . . . I could go on and on . . . please be patient until someone from TET has a voice. If it is water damage, their computers might be out.
     
    OF likes this.
  4. SameOldTim

    SameOldTim Previously Known as 'ThermoCoreTim' Manufacturer

    Messages:
    543
    Location:
    Redwood City
    OK here's the scoop everyone, we have NOT gone out of business and we are still gathering the stuff needed to get your Cera's out the door.

    It turns out that our unit in the complex has the lowest part of the roof, and combined with all the rain we had a pretty major disaster when the roof gave in. Primarily it was our electronics (computers, cameras, monitors, etc) and our assembly tools that got damaged, None of the Cera parts were damaged so your all still going to be getting yours!

    We are waiting for insurance to come do the inspection before we go ahead and get production underway. There are a lot of "T"s to cross and "I"s to dot. But don't you worry we are still going to get them to you and we are going to keep making them, we are receiving parts for the next batch as i speak.

    Regarding your Cera orders... While we are still trying to get them all together to ship out before x-mass, there are a a number of things that we have to put all hands on in order to get the company back on its feet. In my opinion i would say they are going to ship out right after x-mass and should be receiving them no later than new years.

    We are working very hard to get them out to you, we haven't forgotten about ya! You are all very important to us and we value each one of you!

    Thank you for the patience,

    Tim
     
  5. Medical Mark

    Medical Mark Well-Known Member

    Messages:
    423
    • You were warned not continue in this direction. The tone of your post violates our "Be nice." rule. Infraction issued.
    Hey oil baron every time I call I get through to customer service and by the way I'm not implying anything impatient people I quess use a different vape , take some Ativan and just chill out.
    It sucks were not getting our Ceravape till the new year now considering all the hype all the fuss but ill just use my other vapes I guess too bad I guess it was to good to be true for Christmas ? Maybe I was bad but. Just gave away my iolite well maybe some thing good will come back to me instead of being accused of calling people lazy.

    Merry fucken Christmas
     
  6. harmudge

    harmudge Active Member

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    260
    Location:
    London U.K
    Yes, that's true but I'm afraid that in this day and age that is no excuse...if you have a cell phone, more than likely you can access the net 24/7 if you want...failing that, most folks have a pc/mac at home and failing that...there are many many net cafes spread all over the globe.

    Hallelujah Tim,

    I appreciate your update but I truly think that it should be Noah coming on here and apollogising to all his dis-gruntled customers for the lack of updates.
    I'm aware that he has had, and still continues to have his hands full with insurance etc but I really feel that we have just been put on the back burner here.
     
  7. OF

    OF Well-Known Member

    Messages:
    12,070
    Location:
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    Thanks for the update Tim, sorry to have missed you this morning....more so given the conditions. Good luck sorting it out, I hope you're not forced to move.

    Please send me an email as soon as you're fit for company? Thanks.

    OF
     
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  8. Dreamerr

    Dreamerr Always in a state of confusion and silliness♀

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    5,353
    I was thinking the same thing and laughing. Cause that would have been a way better scenario then water damage which sucks big time for anyone that has ever had it.
     
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  9. OF

    OF Well-Known Member

    Messages:
    12,070
    Location:
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    I'm not proud about it, but when i first saw the boarded up window I too thought of a 'line drive coffee cup' as well. I bet they wish it was just a broken window.....

    The good news is we still have Tim. Now if we can just get him some parts and a dry place to sit down maybe he can get some products out....

    I don't know about you, but I'm so glad to find out it wasn't a burglary, or worse yet vandalism.

    OF
     
  10. Dreamerr

    Dreamerr Always in a state of confusion and silliness♀

    Messages:
    5,353
    @OF yes I don't wish nice people bad and glad it wasn't either even though what happened still sucks for them.
     
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  11. jambandphan03

    jambandphan03 Vapor Goddess

    Messages:
    5,460
    i am very glad it wasn't worse news, definitely a set back, but one that can be overcome in a short time. Let's remember that these are people running this company, and not loose sight of a bit of compassion in this situation. I am very grateful nobody was hurt. Hang in there everyone... and try to enjoy the holidaze.
     
  12. Tweek

    Tweek Well-Known Member

    Messages:
    6,142
    Considering all the horrible things that have been happening lately, I can wait. Thanks for the updates guys. Sorry to hear.
     
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  13. Egzoset

    Egzoset 1SipAToke/Blender Vaporist (v3.1)

    Messages:
    2,914
    Location:
    Shawinigan/Qc, Canada
    I'd look at the bright side: the incident occured late in December...
     
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  14. jambandphan03

    jambandphan03 Vapor Goddess

    Messages:
    5,460
    ...although, all this talk of the end of the world on the 21st had me thinking I would be glad to go out with a Cera in my hand :lol:
     
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  15. OF

    OF Well-Known Member

    Messages:
    12,070
    Location:
    Left Coast
    Yeah. And nobody is going to say the Ceras (once they get out) aren't well washed......

    Well, almost nobody.

    OF
     
  16. Bluntcrush

    Bluntcrush Director of Vapor Research Labs™

    Messages:
    839
    Location:
    In Rainbows and Clouds
    Good to hear Tim. Glad no one was injured during the incident, and that things can get back to "normal" one day soon! Sending best wishes to all involved! Please update us again as things start to get back on track again.

    Well, now that I have had time to consider how the Cera would change my daily vaping routine I have come up with a new issue. I originally ordered the EO and some accessories, then I went back and ordered the LL cart, and now I am seriously trying to decide if I also need the E-liquid cart... As it is, I use a SV Revolution with Dart and a SV e-juice RES system and HR AVA combo in my daily routine. I carry around the two vapes and a couple of extra batteries.

    If I had a request for a possible new addition to the Cera line it would be a cool, well thought out carrying case. Maybe the case could have some areas for extra batteries as well as some spaces that could hold the different carts so that they are not in danger of spilling. I know you can re purpose all kinds of other cases for your gear, but something along the lines of what was made for the Alpha line but for cera enthusiasts this time.
     
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  17. Haywood

    Haywood Onward Thru the Fog

    Messages:
    552
    I don't understand all the vitriol I'm reading; maybe I just have a different perspective, but if I were TET, I'd be reconsidering how much info I pre-released to the public in the future, and whether my desire to keep customers ahead of the loop might be a mistake. Hopefully they aren't as disappointed with the initial response here as I am. At least it's getting better (the response) now that Tim has had a moment to come here and explain things.

    Let's see,

    (1) TET pre-released a LOT of info about their upcoming line. This allowed people (us) to decide if we wanted to hold off on buying anything from the first gen line so as not to be upset when something "newer and better" came out a month or three later. This doesn't particularly benefit TET; it benefits us. Most people will stop buying until the new stuff comes out. It also allowed the few of us that wanted to order any first gen stuff to get what we wanted before gen 1 became unavailable. (I bought an Ultra/DART, since a mini-cera is not anticipated for at least a year).

    (2) The CEO/Owner (Noah), the New Product Development and Marketing Manger (Tim), and one of the Tech Support people all came on-line and not only answered questions, but even at this late date took suggestions and changed minor things to our liking (e.g., Two different safety switches; one that works like an old light switch, but always sticks out from one side or the other, and one that can be removed, and only used when one wants to travel, etc). Conversing with us takes up precious assembly time, but we want it all. We want them on-line holding our hands, making us feel like part of their family, and we want them assembling our stuff and sending it out. It's a small company, not Google.

    (3) We demanded (begged?) more and more video's. So TET goes out and buys more video cameras and computers, and Noah, already working 20 hour days, becomes a movie star. One person wants to see 45 second hits. One person wants to see many 5-10 second hits. One person wants to see how much concentrate the new Cera Essential Oil (CEO) can hold and how many hits that translates to. One person want to know how little concentrate the new CEO can hold and how many hits that translates to. So Noah keeps making videos, destroys lots of plates and coffee cups, and vapes more THC than most of us vape in a year. (Well, maybe not that last part). This also takes up precious assembly time, but Noah not only wants to make the best product, he want to make everyone here happy. Would you have preferred Noah saying "We can't make any movies, or take any pro pictures until after we deliver, so no soup for you"?

    (4) TET wanted to be able to deliver the new stuff by Christmas. They almost made it. Of course, their roof caved in from the torrential rains, at the worst possible time, and half the messages were pissed off that they didn't immediately come here and tell us all about it. Like it was a responsibility not a courtesy. It sounds like the delay is only going to be a week or two, and while I certainly understand the insanity that comes from waiting for something really really wanted, this is ridiculous. Vaporware (pun intended) is typically months and months late, sometimes years; not a week or two.

    Anyway, I wanted to get that off my chest. As far as I'm concerned TET is still a company that cares more than 99.99% of the companies I deal with, and they still make products I have to have.
     
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  18. Experience

    Experience Member

    Messages:
    7
    Im sorry to hear about the damage. After reading through everything I found myself moderately upset and really regretting having chosen the Cera, however Haywood does do well to put this all in perspective. If any of you are like me you have been checking your email in the morning and several times a day looking to see if your order has shipped yet and planning your first play dates with your new vape and telling your friends to check it out, so it it disheartening or antagonizing to be kept in wait. This considered the TV team has provided the most unprecedented pre-customer-service and customer service and have all worked hard not just to sell us a great product but to educate and make us as passionate about it as they are. So I just have to remind myself that its not that big of a deal and that in a few weeks ill have a top of the line product in my hands.

    Good luck Noah and all, thanks for the hard work.
     
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  19. OF

    OF Well-Known Member

    Messages:
    12,070
    Location:
    Left Coast
    Amen Haywood! About the time I convince myself you're just another pretty face around here you come off with a simple but profound post like that! Talk about putting some useful perspective on things.....

    Thank you very much for the most welcome sunshine into our dark little room.

    Wow! Another great insight. When it rains around here it pours for sure (hope another roof doesn't let go...). Of course, they've infected us with their passion for Cera! How cool is that?

    Bummer folks have to wait, but how few things these days are really worth waiting for?

    OF
     
  20. BLAZING OG

    BLAZING OG Vaping is a way of life!

    Messages:
    1,479
    Location:
    Sherman Oaks, CA
    You can never predict when disaster strikes, I hope the whole TET team is ok, and i hope the loss is minimal!!
    What is this world coming to, theres more important thing to worry about than a delayed vaporizer, kids being murdered in cold blood!!!:disgust:
     
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  21. Slightly Medicated

    Slightly Medicated (SliM) Iron Lungs

    Messages:
    1,960
    Location:
    Washington State
    Haywood said it perfectly. Thanks so much for taking the time to write that out.

    TET does not owe this forum anything. Everyone here should consider themselves lucky that TET is even willing to give us such access in to the workings of their design/manufacturing process. Its really disappointing to me when people walk around acting so entitled. TET's first responsibility is not to this forum... anything they post on here should be considered icing on the cake.

    I hope everyone at TET is okay and no one was injured from the roof damage. I also hope all the photographic equipment and everything is going to be covered under insurance. I hope employees got their personal items out before any major damage was caused. As someone who has been going though a series of unfortunate events I completely empathize and wish that TET can get back on track without costing them to much time/money/effort.
     
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  22. 2clicker

    2clicker up to my ears in clams Accessory Maker

    Messages:
    3,643
    i am putting together a disaster relief crew to head to TET headquarters and help aid in the cleanup. whos with me?

    NO SLEEP TIL CERA!
     
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  23. OF

    OF Well-Known Member

    Messages:
    12,070
    Location:
    Left Coast
    I'm down with that. By the law of the seas we get salvage rights, right? You keep 'em distracted while Jam and I load all the Cera parts into the trunks of our cars?

    BTW, having used one I can assure you you'll get plenty of sleep after Cera.......

    OF
     
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  24. harmudge

    harmudge Active Member

    Messages:
    260
    Location:
    London U.K
    Posting this again in the hope that someone may see it and be able to give me an answer...T.I.A.


    I'm thinking that in the near future after receiving this wonderous gadget I may treat myself to a bubbler/ash catcher, something like this...[​IMG]

    What would be great to know from the Beta Testers or TET, would be...if I'm using the LL cart, which is the set-up I've ordered...if I turned the Cera upside down with a bowl full of leaf to connect to the top of that bubbler would the leaf block the mouthpiece rendering this bubbler useless unless I connected a whip between the Cera and bubbler ?

    TIA.


    Edit - For some reason the picture is not showing ?? So I have copy & pasted the link to the item....http://www.vaporwarehouse.com/hydrator_mini_hydrators.html
    (Mods, sorry if linking is not allowed).
     
  25. LeTchen

    LeTchen A toute vapeur ! Retailer

    Messages:
    562
    Location:
    France
    You can get 3 for 40$ at your door !!! Look HERE
     
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