Hello All, I've had my Mighty since Nov 2015 when I fully gave up combustion and I love it! I have pampered it to the best of my ability, keeping it clean, and keeping it in it's own little special padded case when not in use. However, I am a heavy user so it's in use ALLOT!
About 2 months ago I noticed a chip in the top, like many others have posted pictures of, I don't even know when it happened, it was just gone. It didn't really seem to affect anything so I ignored it, but I've noticed a few more pieces gone missing since then, my guess being the plastic just gets brittle from heat exposure over time. Then last month my cat made a failed jump attempt and knocked over a book I had been reading on the the back side of my Mighty that was in it's padded case but with the case top open (I always put it away display side down, in my head thinking this was protecting it more)To my surprise when I powered on my Mighty the display lit up with what looks like a crack even though there is no crack in the display and it didn't show the temperature anymore! I was so bummed and really shocked that a book tipping over onto the back of the Mighty would have such an effect! Good news was it still worked I just couldn't read it anymore. Being that the Mighty is my only vape, I kept on using it without the display since I don't change the temp that much. But now a little over a week ago the power button just stopped working and I can hear something(the internal part to my power button I'm sure) moving around inside my Mighty. SO BUMMED!!!!
I immediately went to the SB website and filled out the rma form and contemplated ordering another Mighty while I wait for my repair but decided to wait till I heard back as this was my first repair request and well, I'm not rich, I'm just desperate, lol. But I haven't heard anything back, not even an acknowledgement that they received my rma request. Today, 9 days after I filled out the RMA request form on their site, I tried to fill out another one but it won't let me saying there's already a RMA request filed for my serial# so I guess that's good right? How long does it take for them to get back to people on the RMA request? I did send an email to support since it wouldn't let me fill out the RMA form again and I feel like a fool just waiting forever, so I'm hopeful to hear Something soon. If I ordered another one they would respond to my order immediately I'm sure and I'd have it here in a couple of days probably, but am I going to have to go thru this every 6 months or so? And 8 days with NO Response is really bad customer service, something I wasn't expecting from Storz-Bickel.
Forced back to combustion with my Mighty dead and not enjoying it one bit after this much time vaping! I miss my flavorful hits, not this burned flavor every time. Lungs are feeling it too.