I f you write back and ask specifically for a shipping coupon, there's a good chance they will email one to you. They've done it for me in the US, even though their information pages say it's not their responsibility. I think the other things they said about duty and purpose are more generic, included every time they respond to an RMA request. If those don't apply to you, ignore them. Good luck! Maybe you've had some bad experience with S&B, sorry to hear it if you have. Lots of folks here report stellar customer service experiences, and say that the level of service justifies paying a little more for the product. I agree with that sentiment, and I certainly don't have, "too much money to spare." I've had the same Mighty for over 3 years of flawless operation, at times very heavy use. On the other hand, I did go through several Crafty's before this, and I think that one could use some improvements.