ChooChooCharlie
Well-Known Member
Me and another user left negative feedback on stores and Bickel facebook page and it got deleted. Just throwing that out there and how they treat customers.
For "equal time," my own customer service from Storz-Bickel has been stellar. Few days ago I placed an order and it was rejected by my credit card company for reasons unrelated to the purchase. Received email from S&B and I replied, which was followed quickly by a phone call from them to me. S&B rep even patiently waited while I "vape-read" to her my address changes and a different card for payment. I was impressed with her understanding -- and how I felt -- that calming feeling of support. Wanted to pass along my positive CS experience with Storz-Bickel. Order received today.