That's good to know. I'm still not understanding why it wouldn't work though?. The only thing I can think of is the hash wasn't broken up that well, but you stated you tried this, so the only thing I can think of is the speed of inhale is preventing enough heat to melt some parts of the concentrate being that the launch box doesn't hold heat very well. Remember a concentrate is a mixture of lower, medium, and high temperature boiling oils. This means if the concentrate isn't broken up well, and the heat is low, only the surface of the concentrate will boil, while the higher boiling substances won't, and they will block the other lower temp substances form being released that are in the core of the concentrate, due to covering them. This doesn't happen with bud because the trichomes are separated enough, and they are small while on the bud. Vicki, can you try this technique out, and see how it works?. 1-You break up the hash into sizes close to sesame seeds, 2-Spread them apart so that they won't congeal onto each other 3-Heat up the box for 10-15 seconds, then take VERY LITE inhales. When I state lite, I mean you are barely inhaling anything into your mouth. You are inhaling so slow that your lungs aren't activated. All you are doing is SLOWLY bringing the vapor into your mouth. Do this for 10-15 seconds. Then do a deep inhale as you normally do. Drink some water before the inhale so you don't dry out your mouth, and to cool the vapor down.