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The Grasshopper

Discussion in 'Portable Vaporizers' started by midgetsanchez, Jun 8, 2015.

  1. JCat

    JCat Well-Known Member Accessory Maker

    Messages:
    2,601
    Location:
    Ontario, Canada
    I’ve kinda’ lost faith and interest at this point in my hoppers ... my Ti is working fine, my SS still isn’t ... why would I expect it to after 2 years? I guess I must be an extremely unreasonable customer to expect a working product after 2 years and hundreds of dollars of shipping on RMAs ....

    Oh well ... about to get on a flight for a nice hot vacation and bringing my splinter-z and a stempod and a couple mods ...
     
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  2. fogbank

    fogbank Well-Known Member

    Messages:
    274
    My first Hopper was a SS model purchased in July 2016. Recently the temp dial became stuck and would not turn at all. I received a replacement back end from HL just before Christmas 2018. The old SS body coupled with the new SS back end now runs hotter than the original, and significantly hotter than any of my other Hoppers. I'm not complaining :). I now use it starting at temp 3 and stepping up to temp 4. It still produces very dark brown ABV consistently. I use all of my other Hoppers starting at temp 4 and stepping up to temp 5.

    There are definite variations in temps between Hoppers. All of my Hoppers work quite satisfactorily.
     
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  3. ChooChooCharlie

    ChooChooCharlie Well-Known Member

    Messages:
    821
    [​IMG]

    Bought another one from HL Jan 7th, when page said shipping in 2-7 days. Order still says "in progress." Hmmm... Ordered spare SS body July 15th. Nada. Hmmm... Got a nice green one from Namaste, but returning it. Mismatch with S/N and ID code on box when registering through HL. Odd. Hmmm... The Hopper Gods are telling me, "No new soup for you! Enjoy what you have, you greedy bastard" It's become my go-to vape, and I want to keep going to it for years to come
     
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  4. vapviking

    vapviking Well-Known Member

    Messages:
    1,874
    Location:
    USA
    As much as I've tried to make it my go-to, there are too many times when it doesn't want to be gone to.
    Our vapes are for use by my wife and myself. Right now there's only one working hopper between us, and she uses it during the day...

    I've stopped purchasing at 5 of them. (Two were given to daughters but they've more or less given them back, those hoppers having both failed early, years ago.)
    Gotta draw the line somewhere, right? I guess it's all a matter of degree or patience or something.
    One would hope that with 5, HL might be able to keep up, keep us hopping via the warranty...

    Tales like @JCat 's are too common.

    In recent months, I have been able to very quickly get replacement back end(s) for Green Ti, and I send the old one(s) back.
    Another (whole) hopper, Ti, is with them since July; Only told them, "the back end is very hot, and lights are flashing." No replacement part was offered.
    Another needed new body, and I told them so, so they are sending new body. That's been only a couple of month's now.

    I may be noticing a pattern. The Green Ti got very fast response time, it was purchased new in July '18 and three warranty claims have been quick. Maybe they happened to have some Green Ti back ends on hand, or maybe it had something to do with the fact that it was a recent purchase (first rma was August!).
    The plain Ti they've had since July is on it's 6th trip back to the Hopper farm. It is taking the long road to repair.
    The expected 'new body' for a SS is also warranty #6 for this SS hopper. Yawn, they told me it's gonna be a while.

    Now, the really interesting part. A SS I just got back from daughter is an og, pre-order, pristine piece that stopped working almost right out of the box in 2016. But now, on it's first warranty claim (and I tell them the body is malfunctioning) they have offered to send me a replacement body, made from 'not new' parts, but ones they think are good, and they'll do their best to make it not too bad-looking. I'm paraphrasing, but there was no sugar coating to the message. HL also offered to have me send the old body for proper service, but when I asked 'how long?" the answer was months. I opted for the replacement, wtf, with a turnaround time of 7-12 days. Now I have the confirmation on that, with word that I should get a shipping confirmation within about 5 days. First I've heard of this 'rebuild' policy, but it makes some sense.

    With the 4 Hoppers I'm detailing above, the trend may be that 'virgins' - first time warrants - and/or very recent purchases, are given a more expedited time frame than pieces in for their umpteenth time.

    Anyone whose eyes have not yet glazed over might be wondering, "Where is Hopper #5?" It's living in a drawer in Brooklyn, just haven't had daughter return that one to me to 'deal with'. I'm guessing I could get a rebuilt for that one in short time frame.

    I guess I've told these tales before, but I wanted to consolidate them and illustrate the things I see as similar or different in the way they've been treated in warranty claims. My ride has included 16 rmas in all.

    I'm currently in deep honeymoon phase with a Splinter V1, and while I'm learning more than I wanted to know about box mods, the vape experience itself is as top notch as I've had in my 5+ years vaping. And getting better as I dial in. (Hopper, Mighty, Pax2, Fury2 are my only comps).
     
  5. Hammahead

    Hammahead Well-Known Member

    Messages:
    291
    I hear you so crystal-clear as if it was in my own head ;)
     
  6. Vaporific

    Vaporific All who wander are not lost...

    Messages:
    288
    Location:
    Vaporville
    I disagree. My lone Hopper, a Ti pre-order, was sent to HL in mid September for the first time. HL updated my account that it was received nearly a week and half after USPS confirmation it was delivered, and then they said it will be in queue. Judging from their last newsletter last year - whatever happened to those BTW? - about RMA turnaround times, this was months long - and my RMA fits this pattern. I don't believe there's any expediting of service and, coupled with the fact that someone herein mentioned they recently moved, it likely adds delays to RMAs (I can't attest to purchases since I haven't purchased anything from them recently nor will I until I get my Hopper back in working order).

    I did send back my frontend once sans body and backend but that was a simple replacement. I don't know if you coount that as a true first RMA but I digress.

    And yes I've recently written them and simply asked for an update on my unit with nary a response the last 7-8 weeks. So the waiting game continues...:peace:
     
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  7. vapviking

    vapviking Well-Known Member

    Messages:
    1,874
    Location:
    USA
    I've postulated a theory based on my own experiences and trends I've seen with HL. While your data may not support my hypothesis, I don't believe it's a question of agreeing or disagreeing. Is your single rma experience enough to tell you that there is never any expediting of service from HL?
     
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  8. Vapor_Eyes

    Vapor_Eyes tripping off the beauty of it all

    Messages:
    1,993
    Location:
    On Demand Convection Land
    I myself had expedited service last year when my backend fell apart. I have seen several other reports as well and while I can’t vouch for their veracity they come from respected and trustworthy people.

    It’s really on a case by case basis. Sometimes it seems to happen with clear obvious issues like a disassembled backend. And I got lucky because they happened to have a spare part on hand, the shortage at the time was on bodies so I have a feeling there were a lot of backends lying around. Other times I’ve seen people get expedited service is when they have had multiple recurring issues in a short time span.
     
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  9. Vaporific

    Vaporific All who wander are not lost...

    Messages:
    288
    Location:
    Vaporville
    No. My limited experience and reading much of this thread over the years tells me "expedite" is not in HL's vocabulary. Just my two cents and I'm not being argumentative.

    I could repeatedly nag them - and tell them that my Hopper is (was) my only vape, which was true at the time, and I needed it back ASAP - yet they've been scarcely unresponsive to more polite and succinct inquiries from me so I doubt they could expedite much from my perspective. Again, just from my point of view but I think it mirrors the experience and frustration of many herein.

    I've toyed with the idea of buying a new one - because when it works well it works well and, frankly, I do miss it, I really do! - but for that kind of money or less I could get something that works well out of the gate and with long-term reliability. I won't give HL any more money (except for batteries if necessary) until they right their ship, if that ever happens.

    Happy Sunday to all. Gotta leave tonight for a business trip for the week... :peace:

    How did you or HL expedite? Short of nagging what is the trick? My issue, actually several, were incurred by mere use without connection to any water pipe or such: mostly backend got hot and occasionally the body; ghost pulls and not lots of vapor though I'm not a cloud chaser and temp 3.7-3.9 was my constant sweespot; and then it wouldn't turn on at all, hence the RMA finally. I didn't disassemble anything for fear of voiding any warranty - which should theoretically prioritize my RMA over someone who tried to tinker or alter their unit.

    Trust me, I'd love to have a working Hopper back in my hands. My vape collection is so small "collection" is an exaggeration. It was perfect for me in nearly every conceivable way however consistency was never truly realized. But i'd give it another chance, if/when I see it again and it's in working order. TBD...:peace:
     
    Last edited by a moderator: Jan 27, 2019
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  10. stinkytofus

    stinkytofus Well-Known Member

    Messages:
    624
    The amount some of u dropped on this vape u couldve gotten a new vape vrod (only thing that can break is the pid controller), sticky brick maxx (get the disc and u wont combust) and ghost mv1(5 yrs warranty if registered) + one more portable for backup (iq, milaana, lil bud, and cetera)
     
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  11. MoltenTiger

    MoltenTiger Well-Known Member

    Messages:
    1,515
    Location:
    Terra Australis
    Yeah, but why? If you're fuelling the hopper you should be able to afford different ways to process the fuel.

    My HT unit with PFE and some spare batteries cost about 1/2 of the equivilant Ghost package, albeit with a big sale.
    And a 15 second vape limit is about the worst idea ever, before I even consider further details.

    The amount I dropped on the MFLB, StemPod, TUBOx, box mod and batteries, I should have just bought another hopper or two. Despite buying the MFLB 5 years before the GH was a thing. These devices are good vapes, but are only reasonable to have as toys or as emergency back ups. In some ways it's like using a spanner as a hammer.

    Hoppers aren't so overpriced as to want to avoid them. They're good enough to go insane when they stop working.
    That's when it makes sense to opt for anything else IMO, otherwise there's just no real point. If you cross the bridge at that point and simply forget about relying on a hopper, and wait it out with some other vape, it's pretty easy going.

    Although, getting a good desktop is probably a good choice for those based at home a lot and with the space. And variance is great for mixing things up every now and then. So there is that.
    But variance is better in the form of a different strain than a different heater.

    I've been hoppered practically for 3 years now, and I can easily say I'd like to have spent more to have had a more reliable experience and less overall appliances, but I'm very happy with how it's turned out and the value I have received far exceeds what I spent. Though it has taken some time to appreciate that value, I get to most days.

    Yes the hopper is a risky buy, but when it pays off it leaves little else in the way of desire. And anyone spending hundreds of dollars on lifestyle items should be able to pick up a vapcap without much thinking. If you prioritise vaping then you won't own a single hopper and nothing else. Vaping has existed long before the hopper, but since the hopper - a working unit is about the best money can get
     
  12. vapviking

    vapviking Well-Known Member

    Messages:
    1,874
    Location:
    USA
    I agree with most all of this, except maybe, "If you're fuelling the hopper you should be able to afford different ways to process the fuel." It begins to sound a bit elitist, and I believe there are plenty of folks out here who are harder pressed to obtain either item, while they are no less deserving of plenty of both. But I do guess that the spirit is correct, that if you're in the general vaping game, you have some disposable income in the first place.

    I still would not really change any of my purchase behavior from the past 3 years either, as far as Grasshoppers are concerned. Simply love a working Hopper. But I've always had backup.

    Don't know what the 15 vape hit limit is, unless you're referring to box mods and related vapes? I'm just scratching the surface on that with a Splinter V1. It is a remarkable piece of work. Hits very, very strong, scoring high on flavor, cloudage and effect. And easy to bypass or over ride the hit timer.

    For some reason I've opted out of the flame torch type experience. Complicated, personal I suppose.
     
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  13. Hammahead

    Hammahead Well-Known Member

    Messages:
    291
    When I read his comment, this was my first idea as well, but then I came to the conclusion he's probably right. The Hopper is surely not your first choice if a) you need a device for medical purposes and/or as an only device and b) you informed yourself a bit before buying. The Hopper is like a Ferrari in the 1970s: great car if it runs, but it was mostly in a garage for repair. No prob if you have another three cars to get where you have to go, but probably a less than good choice if you need a car and that's your only.

    You can find comparable (in a way that you can extract the magic out 100-200 mg weed in a few minutes) but more reliable alternatives at a much lower price. The Fury/Fenix, the Focus, the Xvape Fog, they work pretty fine at about half the price and most objections to that comparison are not grounded on account of "doesn't get me high/medicated enough" but in the "nice to have" area. Focus and Fog working on replaceable (cheap and commonly available) batteries, too. Do I say they do the same overall? No, they don't, but they deliver the agent to your bloodstream, so a big, fat check on "getting the job done"

    Once I stopped loving the Hopper so much, I'm way more relaxed using it. I use my RMAd Hopper of June last year pretty much daily, I manage the little feeble features with the collectively compiled little voodoo spells, and I have a fully functioning 2018 model in my drawer as replacement, so serenity is with me. But if I was on any sort of budget, the Hopper would not rank very high on my list of vapes to keep.

    One thing in favour of the Hopper: the only portable that I would compare to the Hopper is the Splinter which will cost you a lot more (including a decent box mod that turns it into something comparable) has no lifetime guarantee and is technically more or less 19th century with a considerably less value of material. The glass part of my Splinter Z got loose and the inside didn't exactly look like expensive materials and sophisticated ttechnology. So yes, I think the Hopper is absolutely worth the money.
     
  14. stinkytofus

    stinkytofus Well-Known Member

    Messages:
    624
    A good vape, the first thing i consider one good is reliability, do i have to worry it will break one day ? Vrod, maybe pid controller might break, maxx ? Nothing can break unless u physically damage it, ghost? It has some minor issues that warranty takes care of righr away, iq ? 10 years but what happened with haze these warrantys dont mean much, my point is better to diversify ur vapes than keep buying one that breaks down constantly or eventually
     
  15. Baron23

    Baron23 Well-Known Member

    Messages:
    4,340
    This ^^....3 YEARS....is exactly why I don't buy any of their "oh, wait, we really got it fixed this time, Robbie!" BS.

    3 years....:goon::horse:
     
  16. MoltenTiger

    MoltenTiger Well-Known Member

    Messages:
    1,515
    Location:
    Terra Australis
    I'd say most with a hopper have diverse experience. It's rarely if ever a first and only vape.

    And there's probably a good reason they gravitate to their hoppers and get so angry when they're out of action.

    Definitely pays to have options but I know my plans for the week and the Sub isn't part of them
     
  17. elykpeace

    elykpeace exVASted

    Messages:
    802
    gh all day baby!!! lol till it stops working ima click the heck outta that beast of a vape

    so far tho ive had my repaired hopper (2weeks in rma) since oct 18 pumping out vapor with no issues so far. so hopefully keeps up all year.



    we shall see :tup: (just traded my ss but i have a back up spare body in case):love:
     
  18. nonbeliever

    nonbeliever Well-Known Member

    Messages:
    152
    Location:
    Where it’s legal......
    Was rifling through a drawer today, and dropped a hopper I had stored in there (my earlybird SS (v5 internals) that had stopped working a while back - charring everything if above 2 - its had 7 RMAS). It actually was my first vape, my Ti was my second vape. My Lil Bud (I bought looking for an alternative to the GH, not as a backup) is my third.

    The GH took a good shot bouncing off the floor, and since I saw it, I thought I’d try it for grins. Weirdly, it worked (for the better part of the day anyway) like it used to... no charring even at 5, big clouds. It reminded me why I liked it so much. When using it at first, I noticed something I’d never seen before - the front end mouthpiece was not tight, and when I clicked on the switch, I actually saw an arc between the body and mouthpiece - happened several times until I tightened the front end, but sure surprised me! Anyone else ever seen that?

    As for stopped working (again), it would appear to be a back-end issue. I noticed as the day went on, I’d have to futz with the switch to get it to work, until it no longer would click on at all.

    Back in the drawer it goes. Maybe i’ll RMA it if they ever get there CS act together again. I just don’t want to deal with the frustration of dealing with them and RMAs (sadly, my Ti has been RMAed more than the SS - also chars everything above 2 :(. ).

    Happy vaping all!
     
  19. MoltenTiger

    MoltenTiger Well-Known Member

    Messages:
    1,515
    Location:
    Terra Australis
    3 years isn't a long time for a start up. About 80% of that time and activity is accounted for with good evidence too. It simply isn't enough for prototyping, R&D, scaling production and delivering, which is ultimately what's been attempted since the crowd funding. It's enough time for me to know I'd be happy to continue using the GH for the rest of my days. But with the small start up I work for, for eg., in that time frame, we've only just started shipping our product by the pallet, and have commenced substantial redesign. Our team could probably solve GHs problems, mostly being high quality and widely experienced electrical engineers with corporate funding. But it's not a given.
    HL have certainly made more money and sold more product, but they haven't shown to have any real relevant experience and are constrained by their sales budget. This is them gaining said experience, and in said time frame, they've done heaps. This is what I'd hope for with crowdfunding, it's not a best case scenario, but it is relatively better than most attempts if you care to compare. That's not excusing their incompetency, that is addressing the reality of the situation.

    They made some claims along the lines of your quoted quip stating something about V5 internals. That came after using my (v4?) HT for over 100 days, or so, idk, and so who is to know what the current reliability even roughly is?
    It's almost certainly better than average due to the trickle output, which from what I gather is most probably due to the 3D printed heater yields and production throughput.

    The only real thing that is certain to me, is that as good as these things are, the experience and product can vary wildly.
    Given enough time, for those who actually want what's on offer, it's worth the wait to get it.
    Given no one has been able to compete, and most attempts have ended even worse off, and given the recent launches and their nature, the fluctuation with different GH's isn't surprising, it is of course a bad thing, but it's not that unreasonable and hasn't been that troublesome IME. It's certianly been troublesome for the business, and some users have been worse off, but that doesn't massively concern me. The worst aspect of the device, without a doubt, is it's inconsistencies, though it's the nature of what it is, so it's something I have chosen to put up with. Getting my blue scorcher back has been amazing, it hits super hard. But I can't say the cooler heat and better flavour of my HT makes that one a lesser vape, just different. Both are extremely nice vapes, one just helps me sleep better than the other (because it is clearly overheating the chamber beyond the specified 210°), which I've loved this past week. I'd prefer the spec of a vape to go to 235° anyway, but I don't require it.

    Really, the whole thing is pretty ridiculous. This is unashamedly, and always has been, a product from an inexperienced team choosing to go fully proprietary with complex specifications.

    That's something my team is no longer interested in after attempting it several times in multiple industries. Off the shelf is much easier, cheaper and a lot less stressful.

    If you want experienced engineers to make an equivilant device, you'll be waiting much longer than an RMA and I am happily on that wait list too. It will happen eventually. I've kept an eye on the market and will jump ship as soon as it's worthwhile, but I won't be holding my breath, just enjoying what I've got.

    I'm not the mainstream though, just someone who has gone out of their way to enjoy things to the full potential. And there's simply a lot to enjoy with the hopper.

    People think it sucks when the hopper breaks, well it does, but it's nothing compared to a Sublimator being out of commission due to poor design, production and general execution. PID controllers aren't infallible, especially when created by unorthodox cannabis enthusiasts. Ingenuity doesn't cause quality, a proper process is required.

    I agree that HL hasn't conducted things within everyone's best interests, but they have somehow stayed afloat and don't currently owe me enough money that I care too much about it. Maybe I'll get my quick charger, that'd be nice.
    But it's not as essential as an ultraportable high impact vape. I'd love for something to arrive that fits the bill, currently it is only Hopper Labs making the effort or actually delivering, eventually.

    Believing them is irrelevant. It seems waiting for a quality ultraportable is inevitable, and that could potentially always be the case. During the wait I'm happy to already have a few. One of them legitimately replaces the sub, and the other two are the perfect travel companion for when I head north next weekend. Though I'll probably use the blue one there too, at night.
     
  20. Hammahead

    Hammahead Well-Known Member

    Messages:
    291
    I'd love to fully quote this ^^ and like it again!
     
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  21. vapviking

    vapviking Well-Known Member

    Messages:
    1,874
    Location:
    USA
    If I understand, you sent one to HL in approx early Oct. '18 and it was remedied in 2 weeks?
    How can we account for such quick turnaround, when some others' have gone a year? I've had one with them since July.
     
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  22. elykpeace

    elykpeace exVASted

    Messages:
    802
    it was a plain ti and i agreed to buy a spare body if they could get it back to me fast. im guessing they had the plain ti components in stock and it just worked out. i had placed my rma in the box wth everything it came with when i bought it (did not purchase from hopper lab$) with the rma number written in white on the box sleeve. also wraped the hopper with a post it note with the rma number and spoke back and forth with john who always replied within a few days. told me it would ship "this week" and they shipped it out that friday.. recieved my replacement body like a week after that.
    ** i was a little off on the time line
    [​IMG]

    i have seen first rmas come back sooner then those who send it in 5+ times.

    i wasnt a backer - i paid 265 fo the hopper so maybe the increase since the 99$ hopper insures a replacement repair since i almost paid for 3 up front?


    im really not sure i know i couldnt wait that long to get it back i would have to buy a new one.
     
    Last edited: Jan 29, 2019
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  23. Baron23

    Baron23 Well-Known Member

    Messages:
    4,340
    I have worked for a few start ups in my career with products immensely more complex than this vape.

    my opinion continues that to still be at this point on this little device after 3 excruciating years is absolutely ludicrous.

    Cheers
     
  24. stinkytofus

    stinkytofus Well-Known Member

    Messages:
    624
    Lmaos

    My ghost came back to me within 2-5 days

    2-3 days from email to ghost sending replacement back
    2 days priority

    5 days, at worst 6
    Gh turnaround is a joke
     
  25. MoltenTiger

    MoltenTiger Well-Known Member

    Messages:
    1,515
    Location:
    Terra Australis
    It might be funny but it’s no joke, merely the cost of avoiding assembly in China. I reckon a bad choice, but I’m happy they made it. How’d you go with off gassing? Premium materials in yet another soon-to-fail on demand convection vape...?

    For the record, I’ve had to replace StemPod coils (scary looking residue from glowing coils fyi), re-solder my TUBOx and replace parts on the Sub. If you want power be prepared for no power.

    But what you should really want is that even ABV life in stir free city.

    If size is no issue there’s some great session replacements for the Ghost that’d be way better and wouldn’t need warranty. The TUBO is a good candidate.

    There’s just too much room in my lungs for some whimpy 15 second Ghost hit to make that outrageous price to performance ratio palatable.

    But it just got me thinking of a sweet new adapter for the Brilliant Cut Grinders for those battling stupid capsules
     
    Last edited: Jan 29, 2019
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