Whilst you make good points, and probably made the better product decision for yourself. Personally I focus on the hardware, and not the business. The business is just the structure that offers the product. The Dynavap is turned metal. The Milaana is an unregulated direct drive electric device powered by an off-shelf 18650, large components, wooden enclosure and their awesome turbulator heater. The GH is all custom with brand new production tech, but keyly it's a regulated device using PWM to communicate with itself. It has over 100 parts, which has grown from 67 to 80 to now 100+. There's simply a lot that can go wrong with it, it's insanely hard to mass produce the things. Especially when compared with much more basic designs. HLs customer response has been decent enough, beyond decent for me personally, they're just not being clear with the fine details of what they're doing. Which is fair, because apparently it's proprietary, and these kind of procedures are complex and prone to time blow-outs. The current events are In fact what you've recommended them, to halt in-house production to try and get the 100+ parts working together better. They're happy with their product, I'm happy with it too. It just needs better QC and QA, which they've slowly been adding, and things have slowly gotten much better. More time is needed, but it's worth the wait for the state of the art product. Business tactics are solely an economic limitation, and all things considered they've done well to keep at it. Their so called blunders have been an atrempt to maintain that too, what people are titling as lies are merely overly optimistic estimates. Beyond that, what they deliver is pretty cool and a good time to own. Apparently shipping starts the end of this week, which seems like less of an estimate and about due time at this point. In terms of company comparison that's actually relative, there was one other crowd funded vape that made similar leeway with their campaign. I thought they'd died, but their latest update seems like they're where HL were in 2014.. Though it was from Dec 17 and the final word was expect an epic update Jan 17, which didn't happen. Quite similar. https://www.indiegogo.com/projects/loto-lux-1st-smart-vaporizer-powered-by-induction#/updates/all Humble beginnings are a big limitation, and maybe RBT and Dynavap did well to focus on simplicity considering. The MV1 did not have humble beginnings, and their blunders are kind of slack because of that. Not to mention it's design is far from ideal. The GH is quite ideal as an ultra portable powerhouse. So far it's in a league of its own, still, after a few years of that being the most desirable vape product. No one has really managed anything that similar.