What specific problem are you referring to? Not sure why you don't think they're constantly trying to improve the product. I'll use vaposhop's latest updates as a reference to problems being fixed: Gold plating on the electrical surfaces reducing the heating in the back and housing - "hot back-end" issue fixed. Grasshopper battery V2 - they addressed the need for improved QA Better Backend Dial action (Smoother) - straight forward. The On/Off button now will work in either position, making use more intuitive - not a problem for users but they listened to customers feedback and implemented this feature. Completely redesigned temperature sensor (fully eliminates red/blue flash error) - Cop lights fixed. New Heater design for 20% more power and much greater reliability - Here's where the current issue lies. In this heater revision they addressed the straight to blue no heat issue but a new problem popped up(longer heat up time to no heat). The heater is undergoing revisions and they're bringing the manufacturing process in house. The heaters were being made by a 3rd party, timely and costly to make changes. Hopefully this will speed up everything on all fronts for Hopper. Decreased draw resistance - Implemented design tweaks to improve airflow. They also fixed the exploding back end with a laser weld. The "phantom" turning on/off problem has been fixed as well, was related to the on/off button.