Got my units back today (they received them on Fri 10/28), almost 4 weeks ago. They replaced both chargers. One that they sent back doesn't work. She told me it took longer than normal to get my units back because she was replacing my blue Ti body and they were waiting on colored ones to come, yet they didn't replace the body. They didn't do anything but send new charging cables. They pretty much had 2 of my units for almost 4 weeks only to replace the chargers, and one of those is faulty. The SS still gets burning hot. They didn't even fix the sizeable gap between the mouthpiece and body on the blue Ti. More bang up work from the Labs. Oh wait, they tossed in an extra battery. I thanked them for that. If you're thinking of buying a Hopper, do your homework. I wouldn't wish it on my worst enemy. Hopefully they'll be out of business soon. Edit: I take that back, I would wish it on my worst enemy.