Last Wed., I sent my FF2 in for the pre-paid $30. screen unclogging service. Its a year-and-a-half old and experienced daily use for much of that time. According to tracking, it got there on Sat. Both phone and emails with FF had said that the turn around for service is about two weeks. I just got an email from FF CustServ that my "replacement" has just been sent to FedEx to me. So either they opened the package this morning and immediately did the service or they looked at it and decided that it should be replaced. Either way, I'm impressed that they acted so quickly. As noted above, if $30 brings this $329 device back up to standard, I would consider that a great bargain. If they replaced the core unit, I will sing FF's praises to the heavens! I will let you know what happens.