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The DAVINCI IQ

Discussion in 'Portable Vaporizers' started by Davinci_vaporizer, Sep 26, 2016.

  1. Get-A-Fix

    Get-A-Fix Member

    Messages:
    5
    They are identical in size, i think it is the angle I took the photo at. Cheers
     
    Davinci_vaporizer likes this.
  2. cobra505

    cobra505 Defined

    Messages:
    180
    Location:
    Massachusetts
    Click to play YouTube Video

    It hasn't done it for almost a week now, thought the problem went away but started doing it again today. purchased the unit via Puffitup, not going to mess with it anymore, going to send them a email right now and get a RMA for another device. Got a pretty good video on the problem, actually a real good video.

    Also I had to put this one in because I'll get my balls busted, so being a little on the older side than most of you probably are and my eye site isn't what it used to be. During cleaning I know there is some sort of gasket at the bottom of chamber were the flavor chamber goes. Given some of the problems that community is having I' really reluctant at trying to pull this thing out for cleaning. My workaround has just been taking a Q-Tip with ISO and doing a few twisties. Do that a few times with a few Q-Tips and it really does a good job. But I'm just curious if whatever this gasket is, is it removable? If so what's the chance of damage?

    You know I get it when companies do customers favors every now and then to keep their customers happy, makes for good customer relations. Example Last year I purchased a Focus vape from PUFFITUP, thing crapped out about 2 weeks after I had it. Had a good relationship with one of the guys over there sent me a new right away without me even sending in the old one, NOW THAT'S CUSTOMER SERVICE. And when a place does that, that's what keeps you coming back. So when I go back to them and expect the same with my IQ, I'm basically told to go pound sand. Guess I'm looking for another supplier.
     
    Last edited: Mar 16, 2017
    steama likes this.
  3. PuffItUp

    PuffItUp Well-Known Member Retailer

    Messages:
    325
    Location:
    San Jose California
    We offered to replace the unit as soon as this one was sent back to us. Still trying to help you out here...
     
  4. cobra505

    cobra505 Defined

    Messages:
    180
    Location:
    Massachusetts
    That's not the point, last year, you sent a vape right out without waiting for the broken one. THAT'S THE POINT. I'm a medical patient, what the heck am I supposed to do for a week, I have COPD I spend hundreds and hundreds dollars on your site every year you think you guys could step up to the plate, especially when you've done it before.
     
  5. kiddvudu2

    kiddvudu2 New Member

    Messages:
    11
    Location:
    Michigan
    I did a thorough cleaning today (wow, what a difference in air flow that makes). As I was cleaning I thought I should share another tip I think makes a difference. I also use a sewing needle to poke through the holes in the top of the flavor chamber lid and the ones in the bottom of the oven. The ones in the oven I am very careful about so I don't poke the rubber gasket on the other side. It is possible to clean all of the holes and make the needle go through the center of the gasket so as not to poke it, you just have to go easy and pay attention to what you are doing. I always do this after hitting both sides of the oven with several ISO soaked q-tips and after the lid has soaked in ISO. It always cleans out a bunch more stuff. Then I hit the oven with a couple more ISO q-tips and one dry one at the end to soak everything up.

    Not sure if anybody else has tried anything like this, but as mentioned, I think it makes a big difference. I also use the needle (very carefully) to sweep inside the slot on the extended mouth piece.

    Hope this might help somebody - cheers!
     
    Davinci_vaporizer likes this.
  6. PuffItUp

    PuffItUp Well-Known Member Retailer

    Messages:
    325
    Location:
    San Jose California
    Sorry the warranty process differs a lot from one manufacture to the next. We are still happy to send a replacement as soon as your current IQ is dropped off at the post office.
     
    Last edited: Mar 16, 2017
  7. FreddieFresh

    FreddieFresh Well-Known Member

    Messages:
    170
    Thats awesome they've done that before but in no way is that a reasonable expectation to have. If they shipped replacements beforehand everytime than what would stop people from saying their stuff is DOA just to get freebies? No offense, but just a little research would tell you that the IQ is not currently that reliable and therefore not the best choice to depend on as your only vaporizer.
     
  8. cobra505

    cobra505 Defined

    Messages:
    180
    Location:
    Massachusetts
    Thats fine, look up my invoices for the past year, that' the business you've lost.
     
  9. Justpassedu

    Justpassedu Well-Known Member

    Messages:
    1,745
    Location:
    Longisland , NewYork
    cobra505 chill out man , most companies will not ship without receiving a product back in hand 1st. You been lucky to be getting the service you been getting , no reason to call them out on the forum like that when a private message could have worked. I am sure when a mod see's this , they will take it down along with your posts. You seem like a cool person and i understand your frustration but to be honest i feel they have been more than fair and you will not get that kind of service most likely going with any other company , trust me . They are doing better than davinici would do if you bought direct from them , as i have not had my Iq for some time now as its been sitting at davinci.
     
  10. cobra505

    cobra505 Defined

    Messages:
    180
    Location:
    Massachusetts
    Excellent tip, never thought of using a sewing needle, damn holes are so damn small. That was one of the things that was kind of stopping me from using the chamber in the first place airflow. Great tip. Before I was just removing the gasket and just letting it soak in ISO.
     
    Davinci_vaporizer likes this.
  11. Splorgle

    Splorgle Active Member

    Messages:
    45
    Hey Cobra, I watched your video. My IQ never charged very good when plugged directly in as yours is. You should consider getting an extra battery, and an external charger for your 18650 batterys, they aren't expensive and seems to charge it much, much more efficiently. You can rotate, and always have a fully charges battery.

    Also, when switching from the smart path to the precision heating, it always seemed a little funky. I would have to change the temperature right when it switched from blocks, to numbers, otherwise it would automatically switch back to the smart paths. When you said it wasn't heating up, it looked like it may have switched to smart paths, and you accidentally switched it to the lowest one.

    Based on what I saw in your video, I would suggest you try these things before having to be without it, and possibly getting another unit that behaves the same way.

    Good luck!
     
  12. kiddvudu2

    kiddvudu2 New Member

    Messages:
    11
    Location:
    Michigan
    Thanks! I could see that one of the holes in the oven was completely blocked and 2 others were almost blocked when I did a thorough cleaning a few weeks ago and resorted to the needle. It worked so well that I put a couple needles in my cleaning kit and use them every time I do a thorough cleaning now.

    Peese!
     
  13. Surf Monkey

    Surf Monkey Well-Known Member

    Messages:
    131
    Location:
    The City of Roses
    Got my RMA unit today. Big difference in this unit in terms of the battery spring and strength of contact. The original one was very easy to close and the batter would disconnect with only a slight bump. This one takes some pressure to force the battery door closed and the battery doesn't short, even when knocked solidly.

    Now, assuming no other problems arise with this new one I'm VERY happy. The only serious issue I has with the IQ was the bad battery compartment issue.
     
  14. cobra505

    cobra505 Defined

    Messages:
    180
    Location:
    Massachusetts
    Honestly don't know why I really have it plugged in. It's just easy I guess. I actually have 4 batteries. But don't you think that it should operate as stated and be worried what else might happen down the road. Maybe not, 10 year warranty. Wonder now if other users will give it a try.
     
  15. Stu

    Stu Maconheiro Staff Member

    Messages:
    7,978
    Location:
    Southeast of Disorder
    We have rules about posts like these and you're very close to getting a warning point for violating them.
    You should've taken this up with PIU via PM. They are very reasonable folks, I can assure you. Further posts about this topic will be deleted and will receive warning points.

    Thank you.

    :peace:
     
  16. Glass004

    Glass004 Consumer Advocate

    OMG
    I just got a message from Nurse Monica@ CS at DaVinci. They did an emergency autopsy on my dead IQ. It died from glass flower shards. When packed into the oven these shards will damage the oven.

    DO NOT USE BROKEN GLASS FLOWERS OR PACK THEM SUPER TIGHT INTO THE BOWL.

    I was told it was OK to use glass flowers, but only if unbroken and do not pack them in the oven very tightly. I was using glass pieces at the bottom of my loads to preserve the airway when packing the load. I am looking each day for the spacers to come back on the DaVinci site so I do not have to use the flowers. The flowers are messy and difficult to manage on the move. Until then I will use my extra pearl instead.

    Hats off to Monica @ CS for quick response determining the failure and such a quick RMA process in replacing my IQ. I hope that others can avoid damage to their IQ by knowing about the dangers of broken glass flowers and packing them tightly. And I just have to say that CS has been extremely generous in their attempts to keep me a happy customer. This blows me away. You should definitely buy your IQ direct.
     
    anasrzi, Adobewan, Get-A-Fix and 3 others like this.
  17. Davinci_vaporizer

    Davinci_vaporizer Well-Known Member Manufacturer

    Messages:
    655
    Location:
    Las Vegas, NV
    Actually the Davinci Keychain tool that comes with the IQ is designed to be used as a bowl packer. Then the pick tool that is also inserted in that keychain can be used to unload.

    That is a great write up and an awesome picture. I love all the extra batteries you have ready for when you run out of charge. The way the vape was really meant to be used. Great to hear your feedback on the soft case The back pocket is also made to fit the Davinci Power Bank. Any improvements you can think to make?



    Glad we were able to help you out and get that fixed for you!
     
    Reggie Watts and Get-A-Fix like this.
  18. //////

    ////// Well-Known Member

    Messages:
    90
    Thanks for the tips! Much appreciated.

    ***

    Just got my IQ today and finished my first session with it. First off, wow, the packaging is really slick. Great presentation there. I was also surprised how small the unit is.

    I chose Precision Mode for my first try of the unit, and I set the temp to 385*. Really great flavor and vapor production.

    I have a feeling I'm going to be staring at the app a lot, watching it track my sessions. The app has terrible reviews on the iTunes store, but I think the functionality is quite nice.

    After owning an original ticker Cloud, I'm not super surprised by a vaporizer's heat when touching it. I actually found the heat of the unit somewhat enjoyable.

    Overall, I'm really excited for this vaporizer and excited to continue reading up and receiving pointers from you more experienced owners.

    :rockon:
     
    Last edited: Mar 17, 2017
  19. Donla94

    Donla94 New Member

    Messages:
    11
    Same thing happens to my device as well but I do not intend on returning it soon because it still works great. The only thing I would like see go away is the buzzing/clicking noise during the actual session. Is anyone else experiencing this? If this is a serious problem then I probably would return the unit sooner.
     
    Last edited: Mar 19, 2017
  20. Paka-cholo

    Paka-cholo New Member

    Messages:
    8
    Location:
    Hollister, Ca
    So if your device shuts off when you set it down then that isn't normal. I believe the rep chimed in on this, and recommended the costumer contact Davinci. Others have had this problem. Some people bent up the battery terminal so the contact is better. This has remedied some of the issues I believe. However it is recommend that you send it in instead of doing that.

    The clicking/buzzing noise is normal. I think they said it was the oven.

    Hope this helps! Enjoy your IQ, I love mine!!
     
    Surf Monkey and Glass004 like this.
  21. MicroMan

    MicroMan New Member

    Messages:
    23
    Hey guys new member here, I was watching a video on youtube, you actually have it here further up on this page, I don't have this exact problem and this thread is pretty long. I'm not sure if it's a real issue or not only have had the unit not even a week yet but if I put it down while it's still going it seems to shut off, sorry if this has been talked about but 78 pages is a lot to go thru, thanks in advance.
     
  22. Surf Monkey

    Surf Monkey Well-Known Member

    Messages:
    131
    Location:
    The City of Roses
    Agree. The battery disconnect when you set it down is a known issue that they will RMA it for. I had mine replaced under warranty for that same issue.
     
  23. MicroMan

    MicroMan New Member

    Messages:
    23
    Gee I'd hate to have to return it, like I said only have had it for about a week now and really love it. I've been looking thru some of these pages and you guys to say the least haven't been pleased with the return processes. From what I'm also seeing I guess it's a good thing I purchased 3rd party. I just did a session, so I'll wait for it to cool down and check the battery thermal, thanks for the advice guys.
     
  24. Davinci_vaporizer

    Davinci_vaporizer Well-Known Member Manufacturer

    Messages:
    655
    Location:
    Las Vegas, NV
    Dear DaVinci Customers who experienced a lapse in customer service,

    We acknowledge our breakdown in not delivering the experience of choice in our communications and wish to make things right. . In addition to inadequate customer service staffing, we discovered our phone service provider had a broken system that led to a predominance of dropped calls.
    We are extremely sorry for any unpleasantries this has created and would sincerely like to show our efforts in correcting these issues to help restore goodwill. In response to your frustrations ,we increased our customer service staff and implemented a new phone system. These changes allowed us to address the backlog and current inquiries to the standard we expect at DaVinci.

    Now, For anyone who still feels their experience was not handled to expectation, we would like to hear from you at 1.800.336.7224 x1. Please prepare yourself for the kindest, most agreeable service. We appreciate your engagement with the DaVinci brand and strive to provide the support experience you’d expect to match. We thankfully provide this customer service experience in not only keeping you happy but in helping us to be better too.

    Sincerely,

    The DaVinci Team

    Consciousness Everywhere
     
  25. MicroMan

    MicroMan New Member

    Messages:
    23
    So as a new member here I know there have been questions about some of the accessories not being available, like the spacers. Also on the video on youtube Davinci had mentioned something about a silicon case.
    Davinci do you have a update on when these accessories will become available? Thanks from a new member.
     

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