The DAVINCI IQ - Shipping and Ordering discussion
- Thread starter Yukonman77
- Start date
Hey man if you're really trying to get it before Christmas, try Vapeworld. Call them and see what their stock is like. They might be sold out by now though. Idk. I called and ordered over the phone on Wednesday. Got priority over night shipping. My package shipped the same day on Wednesday and is out for delivery right now. Plus shipping cost $23.04 with Vapeworld and 53.03 with Davinvi. $30 cheaper! Now I'm just waiting for Davinci to get back to me and refund my original order.
Ordered my iq on the 29th and was told in an email a week prior that orders for canada ship from inside canada. Call on the 14th because of the delay and am told that it will ship from las vegas but i didn't have to worry about any charges or tax for crossing the border because they take care of that, rep even check with his manager. Other user now report that is a lie. Added the apt number to the shipping info. Get confirmation that it was changed and all looks good. Ships and everything looks fine. Tracking starts going crazy. Call usps and they tell me that the package was sent will the same billing info i gave but the country was listed as brazil. Now they say it will take 30 business days for them to send it back up. Call davinci to get some answers and their customer service line is set on a loop that ditches you in the main menu infinite times.
Mixio
TheVaporOne
Order on November 4 deleted ... I had ordered from the United States, even paying taxes, only to have the estimated delivery December 16?
it makes no sense ... on that date it will also be available in Europe and I will pay much less
poor customer service
I have taken a beautiful Minivap to 50% with black Friday offer... they will resist '
regards
it makes no sense ... on that date it will also be available in Europe and I will pay much less
poor customer service
I have taken a beautiful Minivap to 50% with black Friday offer... they will resist '
regards
@Davinci_vaporizer Okay.... so you're telling me that even though I ordered on November 4th, and that by the time I get my order it will have been about 6 weeks (Dec 12th-16th), I'm still not going to get the credit?
Are you not a previous owner of an Ascent or Davinci? That is what was set prior to the shipping delay. Things could change going forward.
Yes we can upgrade your shipping for sure. I'mm PM to to confirm.
504vapenoob
Member
@Davinci_vaporizer No, I am not a previous ascent owner. I am a first time customer that took a chance on a brand new product. The only other vaporizer I've had prior to this is the Storz and Bickel Plenty
"The status of order #57993 is now Shipped"
Mine shows shipped for order #56932 but the tracking number they sent me doesn't work. Normally it would show label created or something along those lines, USPS just says it cannot find the that tracking number.
Takes like 2 days. not rely shipped yet. but will ship soon.
Watch the tracking. my package got sent to brazil. im in New Brunswick
Hey @Jumbl , thanks for the heads up, I will checking my tracking history once is available in the website, but did you get you IQ at the end? did IQ guys fixed that for you ? when did you notice it was in Brazil?
thanks again
Shipped on the 14th went from montreal to brazil on the 25th. got a warranty exchange notification from davici the other day but have not gotten any info from davinci other than the sparce chatter on this forum.
Thet really sucks !,what did canada Post tell you when you called them ? was it written in the pkg BRAZIL ? or they messed up?
well sorry to read this man , I hope mine gets here and that when it gets here there is no problems with it ,someone just wrote on the Davinci IQ that he has gotten 2 IQs ,1 defective and the other its replacement and also efective and now he just ask for his money bac.
Im hopping I dont live that story too
Canada post never got it. usps kept it and never gave it to canada post. usps said thats what the country said on the package but all the other info is my info. so it has a postal code and shit.
Can @Davinci_vaporizer publish or tell us when are vaporizers going to be shipped if ordered around this time? (begin-mid December)
Thanks,
Thanks,
Yap, I've sent them 3 emails from their official website sometime last week, still waiting for a reply.
are their costumer support THAT bad? How is that?
They did. its on page 7. what colour did u pick?
They didn't, I was asking about making the order itself on the beginning of December (not accepting it in these dates.)
Just checked shipping, package was not sent via GLS, standard french post tracking says i will have to pay customs taxes at delivery...
I guess it was send as gifts then?
But they ask 51,95€ as customs tax on order?
Am i wrong or they are gessing most packages won't be checked by customs and they are ripping 52€ from each package sent? and we have to pay taxes *2 if our package get opened by customs like mine?
Mail sent to DaVinci for an explanation about this way of doing, waiting for an honest answer...
I guess it was send as gifts then?
But they ask 51,95€ as customs tax on order?
Am i wrong or they are gessing most packages won't be checked by customs and they are ripping 52€ from each package sent? and we have to pay taxes *2 if our package get opened by customs like mine?
Mail sent to DaVinci for an explanation about this way of doing, waiting for an honest answer...
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PM sent to @Davinci_vaporizer as mail are not getting responses; asking for taxes refund or package refusal?
Any people in EU that received their IQ directly? was it declared with invoice outside package or sent as gift ?
Any people in EU that received their IQ directly? was it declared with invoice outside package or sent as gift ?
SpanglishVapes
New Member
Hi, read about a similar things happening with another member here a while back in this thread, have linked to the page below for you.
http://fuckcombustion.com/threads/the-davinci-iq-shipping-and-ordering-discussion.23070/page-5
News like this gets me worried about my order also if it does ever get shipped, starting to think the best thing i could do now is issue a chargeback through my bank for the payment, no doubt the IQ is a great vape for sure but not sure if it is really worth all this hassle and chances of extra charges.
Best thing to come from it so far is bringing my attention to this forum and getting me to sign up.
Apparently @oddjobold finally got refunded by DaVinci after showing proof and having asked paypal a refund.
I think i will pay taxes on delivery then and keep proof of it, then hope I don't have to escalade to paypal issue...
If you paid via credit card directly then you should order with Paypal for international orders next time, it is much easier for refunds, they are very protective for the buyer.