I just posted the following in the Pinnacle Pro thread, but it applies here too. I'm not singling out anyone in particular here, so if your ears burn don't assume I mean just you. We have a clear rule against bashing companies. Lately, a lot of members have started to assume that this rule no longer applies since @TherealVaporblunt stopped posting here and several people reported dissatisfaction with their customer service experience. I am here to tell you that this is not the case, and some of you are pushing the boundaries. You can report your bad experience but you get one post. It must be respectful and polite. After that, you aren't allowed to bring it up again unless you have new information or a resolution. Likewise, the manufacturer gets one response. These policies are meant to ensure both sides are treated fairly. The threads are not intended for public spats or constant complaints. Please follow the rules and don't make extra work for the staff. Finally, some of you need reminding that before VaporBLUNT had problems with the mouthpieces, they were well-liked and highly praised for their service. I agree that they could have handled this better, but to trash the entire product line over the management of this one issue is unwarranted and unfair. Edit: This is an official moderator post and comment is not invited.