I ordered couple times from Vaporizers.ca I got really good professional service from them, I ordered online, and never have a problem.. and All questions is answered pretty fast.. As for the 5$ standard shipping, It was at my home in 2 days. So I guess it probably depends on your location and the time of the year. Why use the phone when ordering online from them is so easy and secure IMO. Who cares about 2 weeks delivery? You'll have to learn to be patient in life I'll deal with them ANYTIME.